AI, Leadership, and the Future of Service Management with Ariel Gesto. In this episode of Ticket Volume, Matt Beran sits down with Ariel Gesto, CEO and co-founder of InvGate, to explore the game-changing (and sometimes intimidating) role of AI in IT and business.

From cutting through the hype to discussing how AI can truly enhance Service Management, Ariel shares invaluable insights on staying grounded while leading innovation. You’ll also hear his inspiring story of building InvGate from Buenos Aires into a global leader—and how passion and purpose drive his every decision.Here’s what’s inside:

1. Why fear of AI is holding businesses back.

2. How InvGate’s AI service layer delivers real value (without replacing people!).

3. The right way to adopt AI while maintaining governance and data integrity.

4. Ariel’s journey as a founder—and his advice for future entrepreneurs.

5. Why simplifying workflows can change lives for IT teams. If you’re curious about where AI fits in IT Service Management or want to hear what it takes to lead a global company, this episode is a must-watch!

Don’t forget to like, subscribe, and share your thoughts in the comments. We’d love to hear your take on AI and the future of IT!

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