01:59 - Nils found a gap that needed filling in the leadership space, and stepped up to fill it with organizational leadership training.

03:48 - Assumptions lead to surprises, and when surprises happen too often in your business, it could be because of poor leadership skills,

06:48 - Consider the possibility that bad leadership behaviors are the problem.

09:08 - The ability to be responsible can give you a lot of power.

12:26 - This is what leadership looks like to a leadership coach…

15:33 - In a leadership training workshop, Nils learned being a leader doesn’t mean having all the answers.

20:45 - There’s the person who doesn’t know the answer, and there’s the one who knows but doesn’t give it.

24:28 - Feedback is often very much desired, but very hard to give.

27:41 - When giving positive feedback, it helps to be as specific as possible.

29:39 - Negative feedback means not assuming, but confirming what you think.

33:34 - You’ve got to properly set expectations, and just as you are accountable, you’ve got to hold people accountable.

39:26 - Nils has a favorite way of driving accountability.

43:08 - How do you ensure that what was promised is still on track?

45:40 - This is the recommendation when performance is subpar….