Patrick Sugar is executive vice president of operations for Saia LTL Freight, a 100-year-old shipping and logistics company, and an industrial engineering graduate from Georgia Tech. He recently talked with IISE staff during a tour of Saia headquarters in Johns Creek, Georgia. In the interview, he discusses the company’s embrace of technology, its focus on sustainable practices and worker safety, and the key traits he seeks in young industrial engineers. He also stresses how sticking to a set of core beliefs helped Saia navigate major disruptions in recent years.