In this episode of The Business Clubhouse Conversations I talk to Graeme Beever from Insight6.  

Graeme is a customer experience specialist.  We delve into the importance of understanding your customer journey and the important moments of truth that your potential client or customer will face in your business. 

So many businesses can say they offer great customer service, very few achieve,   Graeme lets us into the world he's been a part of for all his life and shares stories from household names that let you know, even the best get it wrong sometimes. 

He also shares how to make sure you do stand out from your competitors using the customer experience journey as a map for excellence. 

Graeme can be found at https://www.insight6.com/region/berkshire/