In this episode of the Proptech Labs Podcast, we sit down with Maria Carlino (a.k.a MC), Head of Property Management for The Agency.

With decades of experience, Maria shares how consistency, communication, and care form the foundation of great property management. From building trust with landlords and tenants to leading high-performing teams across the country, she offers practical insights on what it really takes to deliver quality service every day, at every touchpoint.

We also explore how technology plays a role in maintaining standards, streamlining operations, and enabling property managers to focus on what matters most: people.

Whether you're a business owner, department head, or boots-on-the-ground PM, this conversation is packed with valuable takeaways.

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