Theo Gilbert-Jamison is an Author, Keynote Speaker, Executive Coach, and Chief Executive Officer of Performance Solutions by Design, a consulting firm headquartered in Atlanta, Georgia that helps organizations across all industries exceed expectations by elevating the customer experience from average to extraordinary. Prior to launching Performance Solutions by Design, Theo was Vice President of Training & Organizational Effectiveness with The Ritz-Carlton Hotel Company where she enjoyed a successful 17 year career. 

Theo has written several popular leadership books to include The Six Principles of Service Excellence.

In this episode, Anthony and Theo discuss how to create a sustainable culture focused on excellence, service as an emotional act and what happens when leaders and their employees partner for performance and more. 

Show Notes & Connections:

Connect with Theo Gilbert-Jamison on LinkedIn 

Connect with Anthony Ormsbee-Hale on LinkedIn

Theo's Book Reccomendation: The 5 Levels of Leadership by John Maxwell 

HumanKind Podcast for Leaders Social Media:

LinkedIn | Facebook | Twitter | Website 

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