Does is take extensive communication for a simple answer? In this episode you will find that a customers frustration came from asking a question and having a multiple email exchange for a simple answer. Is that frustrating. YES!

What happens when it's done correctly and a service attitude is demonstrated, tune in to hear about both experiences.

Dr. Jackie Black, BCC has worked with 1000 couples in 8 countries over the last 35 years. 

Fun Fact: Dr. Jackie was named by Cosmo as one of their most beloved international love gurus.

Dr. Jackie helps couples who are crazy-busy entrepreneurs and professionals make every day feel like they are on their honeymoon.

Do you honor your long term customers? How do you show them you value and appreciate their business? Or are you churning customers without thinking about the customer lifetime value? Hear from a customer, Kim Kelley Thompson and her take on why long term customers should be treated with more respect.

If you are in business you want to hear why it's important to think about the relationships you are sustaining with your customers.

Check out this pilot episode.