Customer Experience Storytime host and storyteller Russel Lolacher shares the story of A Delivery Most Foul.

In this tale, David and Anna are looking to establish their new home with a new mattress and washer and dryer set. After going to their local department store and being provided an amazing level of service, the experience changed dramatically. Will this Jekyll and Hyde tale end happily or will the dark side of delivery prevail? 
Listen to their story to learn how a department store and its delivery service could get in their own way, then we will explore what were the emotional impacts from those actions and the actions or strategies you can take to move your customer relationships forward. 

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