CX Storytime, Tales from the Customer Journey

(From the Relationships at Work podcast)

Ever felt like you’re "babysitting" your team instead of leading them? You’re not alone. Many leaders hit a point of frustration, but that feeling is a signal—an opportunity for reflection and growth. 

In this episode, we explore why some leaders feel this way, what it says about their leadership approach, and, most importantly, how to shift from micromanaging to mentoring. Learn actionable steps to empower your team, foster accountability, and redefine your leadership mindset. Because great leadership isn’t about control—it’s about trust, coaching, and clarity.

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(From the Relationships at Work podcast) 

Leaders often fall into the trap of short-term thinking, sacrificing employee growth and trust for immediate results. 

In this episode, we dive into why being "too busy" is no excuse for neglecting your team’s long-term potential. Discover how quick fixes can backfire, leading to turnover, disengagement, and a toxic culture—and explore the transformative power of intentional, strategic leadership. Learn actionable steps to shift from band-aid solutions to meaningful investments that build trust, engagement, and a thriving workplace. If you’re ready to stop managing symptoms and start curing the disease, this episode is for you.

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(From the Relationships at Work podcast)

In this episode, we explore the all-too-common leadership failure of undervaluing dedicated employees and their workloads.

Inspired by a personal story of one woman who carried an unsustainable workload without recognition or support, we learn what happens when leadership waits for employees to quit before addressing systemic issues. We’ll discuss actionable strategies for leaders to assess workloads, provide resources, and foster healthy work environments that prevent burnout and turnover. This is a call to move beyond management and embrace leadership with a human lens—because true leadership starts with understanding and supporting your team before it’s too late.

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(From the Relationships at Work podcast)

Change is exciting, but it’s also challenging—especially when leaders aim to create a new culture without understanding the one they’ve inherited. In this episode, we explore a story of leadership missteps and their lessons, featuring a tale of two Prime Ministers and the impact of mismatched visions and teams.

We’ll discuss how leaders can bridge the gap between the culture they envision and the reality they face by conducting cultural assessments, developing aligned leadership, and managing change with respect and transparency. Discover the essential steps to navigate the journey from where you are to where you want to be, ensuring your team joins you in building a better future.

Because leadership isn’t just about dreaming big—it’s about understanding the map, the people, and the path to get there. Tune in and lead the way.

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(From the Relationships at Work podcast)

Are Gen Z’s workplace demands really the problem, or is it leadership's resistance to change? 
In this episode, we break down common stereotypes about Gen Z and reveal how adaptability, transparency, and inclusivity can transform generational challenges into opportunities for growth. Maybe the real question isn’t about them—it’s about us.

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(From the Relationships at Work podcast)

In this episode, we dive into the hidden dangers of the "working leader" mindset and its impact on organizations. 

Why do so many leaders get bogged down in tasks, leaving no space for strategy, vision, or empathy? We explore how this approach leads to burnout, inefficiency, and short-term thinking—and what organizations can do to redefine leadership for long-term success. 

Tune in for practical solutions to empower leaders to truly lead.

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(From Relationships at Work podcast) 

Leadership is messy because leaders are human. 

In this episode, we explore how to navigate the inevitable disappointments of leadership—whether as the one leading or the one being led. From missed expectations to tough decisions, we'll unpack why these moments happen, how to build trust through self-awareness and accountability, and how to foster understanding and compassion for the leaders around us. 

Let’s focus on growth, connection, and the shared journey of becoming better.

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(From the Relationships at Work podcast)

In this episode, host Russel Lolacher tackles  the pervasive issue of "checked-box leadership" in leadership training — when organizations send employees to leadership programs without a strategic plan for continued growth. 

Education and professional development are vital, but without follow-up, support, and real opportunities to apply new skills, they become wasted efforts. We'll share stories like the HR professional who left a conference inspired but unsure how to implement her newfound knowledge back at the office. Join us as we outline actionable steps to move beyond ticking boxes, including providing ongoing coaching, setting measurable goals, fostering peer learning communities, and integrating leadership skills into performance evaluations. 

Let's explore how organizations and leaders can truly invest in their teams' development, turning initial training into a stepping stone for continuous growth.

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(From the Relationships at Work podcast)

In this episode of Relationships at Work, host Russel Lolacher shares key insights and observations about one of the most common challenges in the workplace—employees feeling undervalued. 

We highlight the critical signs leaders should be aware of, from disengagement to burnout, and offer practical steps to address these issues. Join us as we explore how to create a culture where every team member feels appreciated and motivated to contribute to the bigger vision.

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(From the Relationships at Work podcast) 

In this episode, we dive into the concept of moral imagination as an antidote to the arrogant assumptions that can easily creep into leadership.

Inspired by Jacqueline Novogratz's book Manifesto For A Moral Revolution, we explore how leaders can envision a more just and inclusive future by embracing humility, empathy, and authenticity. We'll discuss practical steps for developing moral imagination, from building trust to challenging the status quo, and how these actions can shape a healthier, more equitable workplace for everyone.

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