CX Storytime host and storyteller Russel Lolacher shares the story of The Anti-Social Socialite.

In this tale, Kyle is excited to learn more about social media and to understand how he's doing in this field. After purchasing a book that promised what he was looking for, he soon learned that appearances are often deceiving. When the product didn't live up to expectations, Kyle took it upon himself to track down an answer. The experience was not one he had expected.  Follow Kyle's journey to connect with the anti-social socialite, then we will explore what were the emotional impacts to his actions and the actions or strategies you can take to move your customer relationships forward. 

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CX Storytime host and storyteller Russel Lolacher shares the story of Never too Proud for Pinenuts.

In this tale, Cindy and Linda are tackling their work stress by enjoying some comfort and consistency at a local restaurant. Unfortunately, the resident chef throws a possible wrinkle into their world. How will wait Ryan respond? Once we get an answer to that question, we will explore what were the emotional impacts to his actions and the actions or strategies you can take to move your customer relationships forward. 

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CX Storytime host and storyteller Russel Lolacher shares three stories of When Shame Came to Town.

In this multi-tale podcast, we hear the stories of Roger, Heather and the couple of Joseph and Darcy, each looking to get what they paid for: a movie, a piece of lingerie and a gourmet pizza. Little did they they know that each of them, in their own way, would feel the sting of shame from business owners.  And once these tales are over, we will explore how each customer felt based on these actions and discover the steps or strategies your business can take to move your customer relationships forward. 

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CX Storytime host and storyteller Russel Lolacher shares the story of The Bird and the Baggage.

In this tale, Don is going through an emotional experience, something not only impacting him bus his relationship with his wife. As a customer looking for empathy and assistance from a local business, he got more than he bargained for from Dirty Bird Truck Removal. And once this tale is over, we will explore how Don felt based on these actions and discover the steps or strategies your business can take to move your customer relationships forward. 

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CX Storytime host and storyteller Russel Lolacher shares the story of The Woman Who Was Told Differently.

In this tale, Clare has returned to a local mechanic to learn the current status of her beloved vehicle. What was told to her on this visit vs her initial visit may shock and astound you. And once this tale is over, we will explore how Clare felt based on these actions and discover the steps or strategies your business can take to be better. 

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Host Russel Lolacher introduces the CX Storytime Podcast.

The customer experience is an emotional experience. Through narrative storytelling of customer experience case studies, the CX Storytime podcast host Russel Lolacher will provide entertainment, education and inspiration on how businesses can build better long-term customer relationships, inspire loyalty and improve retention.

As customer expectations continue to grow while brand trust drops, discover new ways of thinking and discuss strategies to ensure your business or non-profit is an organization customers want to make friends with.

If you enjoy the podcast, please subscribe and share with others.
For more, go to relationshipsatwork.ca

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