CX Storytime, Tales from the Customer Journey

Leaders Will Disappoint – And That’s Okay


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(From Relationships at Work podcast) 

Leadership is messy because leaders are human. 

In this episode, we explore how to navigate the inevitable disappointments of leadership—whether as the one leading or the one being led. From missed expectations to tough decisions, we'll unpack why these moments happen, how to build trust through self-awareness and accountability, and how to foster understanding and compassion for the leaders around us. 

Let’s focus on growth, connection, and the shared journey of becoming better.


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CX Storytime, Tales from the Customer JourneyBy Russel Lolacher

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