CX Storytime, Tales from the Customer Journey

The Hidden Cost of Leadership Overlooking Employee Workload


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(From the Relationships at Work podcast)

In this episode, we explore the all-too-common leadership failure of undervaluing dedicated employees and their workloads.

Inspired by a personal story of one woman who carried an unsustainable workload without recognition or support, we learn what happens when leadership waits for employees to quit before addressing systemic issues. We’ll discuss actionable strategies for leaders to assess workloads, provide resources, and foster healthy work environments that prevent burnout and turnover. This is a call to move beyond management and embrace leadership with a human lens—because true leadership starts with understanding and supporting your team before it’s too late.

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CX Storytime, Tales from the Customer JourneyBy Russel Lolacher

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