Accelya’s CEO, Jim Davidson, and Juliana Rios, LATAM Airlines’ CIO, took time out of their busy schedules to sit down for a chat at the IATA Digital Data and Retailing Symposium in Madrid. These two titans had quite the conversation about how servicing is as important for travelers as choosing and purchasing a flight. They also discussed how technology providers must come to the table knowing how their solutions let airlines service their customers.