At Tenacity, we don't teach negotiating skills. There are lots of companies out there that do, though. And that's largely why we don't. As you know, we do just this one thing - helping our clients keep the clients they work so hard to acquire.

But there is a point in the clients for Life client retention process where effective and timely negotiating is particularly important. That point is after the new client has been sold, perhaps with a letter of intent, and just before the contract has been signed and services and begun.