With decades of experience as a hostage negotiator, Sue Williams negotiates with criminals and terrorists in some of the most high pressure situations imaginable.

But whether you’re negotiating with terrorists, or with your partner about what you’ll have for dinner, the underlying tools and principles of negotiation are much the same. 

So how can we put Sue's hostage negotiation tactics into practice to be more persuasive in our every day lives?

Contact Erica on Instagram: @erica_mallett

See omnystudio.com/listener for privacy information.