Leaders know to never waste a good crisis. But the true art is figuring out the how. Carolyn and Lindsay talk to Ken Chenault, Chairman and Managing Director of General Catalyst, about how he built his reputation on shepherding American Express through some of the biggest crises of our time — and left a lasting legacy with 17 years as CEO.

Continue the conversation on LinkedIn and, if you’re interested in joining the Chief network, apply to be a member at Chief.com. 

This episode is presented by Fidelity.