Fion Phua, founder of the Keeping Hope Alive volunteer platform, has been offering support to vulnerable households for almost 40 years. She and her team of volunteers have brought hope to countless vulnerable households, many of which face the issue of hoarding. Fion shares how the desire to be a "useful person" began when she was just 16 years of age, how it has sustained her through the emotional roller-coaster of her journey, and why she firmly believes in the power of investing in relationships.

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