In this session, we’re visited by Professor Eric M. Schwartz from the University of Michigan Ross School of Business. Professor Schwartz's expertise focuses on predicting customer behavior, understanding its drivers, and examining how firms actively manage their customer relationships through interactive marketing.

In today’s session, Professor Schwartz will explain how retail marketers can go about testing, learning, and solving for the following questions:

1. Looking at my customer base, how much value can I expect?

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For the video webinar version of this interview, click here

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