Strategy Talks

A New Customer Journey Strategy You Never Saw Coming, with Ashley Faus


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Are you tired of watching customers drop off at critical points in their journey with your brand? 

From lack of personalization to frustrating support experiences, many businesses struggle to create seamless and engaging interactions. 

Join us for the next episode of Strategy Talks as we explore innovative strategies to reimagine the customer journey, turning it into a dynamic playground where customers choose their own path to success!

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Ashley Faus is a marketer, writer, and speaker by day, and a singer, actor, and fitness fiend by night. Her work has been featured in TIME, Forbes, The Journal of Brand Strategy, and MarketingProfs, and she's shared insights with audiences at Harvard Business Review, INBOUND, and MarketingProfs. Ashley is the author of "Human-Centered Marketing: How to Connect with Audiences in the Age of AI" (Kogan Page, May 2025).

She works for Atlassian, a collaboration software maker on a mission to unleash the potential of every team. 

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Strategic Thinkers. 

Expert Insights. 

Strategy Talks.

Join Dorien Morin-van Dam every Tuesday at 8 AM ET on LinkedIn, Facebook, and YouTube for 'Strategy Talks,' where she dives into the latest insights on business, AI and marketing strategies!

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Resources:

Dorien on LinkedIn

Ashley's Human-Centered Marketing book

Strategy Talks | Season 1 YouTube Playlist: https://bit.ly/3veW5re

Strategy Talks | Season 2 YouTube Playlist: https://bit.ly/3YbXet0

Strategy Talks | Season 3 YouTube Playlist: https://bit.ly/3O5JlK8

Strategy Talks | Season 4 Youtube Playlist:  https://bit.ly/3WVPUUg

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Strategy TalksBy Dorien Morin-van Dam

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