Energy costs are rising, devices are getting smarter, and customers expect utilities to meet them with clear choices, not generic messaging. On this episode of The Energy Beat Podcast, Ian chats with Alex Corneglio, VP of Product Management at Brillion, to unpack the importance of precise and proactive utility-customer outreach and the role that data plays in those communications. 

They cover how utilities can use data to better segment, target, and communicate with customers, how more effective customer connections benefit both the customer and the utility, and rethinking customer trust.