"New Year! New You!" is such a common phrase. What if it's "New Year! New Call Process that WORKS!" instead. In this episode, we will listen to a call from a current client that is NAILING their effort and call quality. This call is a great example of how you can handle outbound sales calls effectively, in a short period of time, while building excellent rapport. Congrats to this mystery sales rep who is featured and keep up the great job!