In this episode, Rachel Beechboard, owner of Libelle Beech Salon in Lebanon, TN, joins us to share how adapting her leadership role through empathy and tough conversations has strengthened her salon's team culture, increased customer loyalty, and fueled overall growth.

Time stamps:

2:34 - What are you most proud of? (Shift in culture, leadership, and team)
5:14 - Evolving your leadership role
9:21 - Empowering your team through tough conversations
15:23 - Four steps for creating an empathetic conversations
21:21 - Keeping centered as a business owner/leader
23:53 - How a strong culture picks everyone up...including the leader
26:11 - The importance of vulnerability in maintaining a strong salon culture
29:42 - The definition of strength when it comes to salon leadership
31:40 - Your mindset predicts your results
33:20 - How to be firm yet fair

Watch the video version of this episode: https://youtu.be/F0-Yz54L028

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The Beauty Business Strategies Podcast is designed to give salon, spa, medspa, barbershop, and lash studio owners, just like you, quick tips to make more money, inspire your team, and create world-class client experiences.