A Server's Journey

Grab a glance at Chick-fil-A’s roots from just seventy five stores to two thousand with Vice President of High Performance Leadership, Mark Miller. From Kodak’s refusal to see digital photography’s writing on the wall to Chick-fil-A’s search for resources on how to find and keep workers, Miller reviews just how important it is to listen and adapt to the ever-evolving talent pool. Learn how to tell the story of a better boss, a brighter future, and a bigger vision to a generation that craves working for an organization that makes a difference.

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Want to know how Chick-Fil-A achieved its nation-sweeping success? It won the heart of its customers. Listen as one of the key motivators of Chick-fil-A’s success, Dee Ann Turner, talks how to create a remarkable culture that rewards both your team and your guests. Turner emphasizes the importance of “principle” based leading rather than “rule” based leading, and even the reason why “My Pleasure” stuck and the chain achieved legendary customer service recognition.

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Re-run of our favorite QVC tv host: Dan Wheeler, one of our guests with an over 40 year career in television broadcasting. While Dan’s professional life thrived, his personal life came crumbling down when his wife, Beth, was diagnosed with stage four cancer. Through these life altering events, Wheeler chose to define his purpose and inspire others around him to make the most of their time after retirement. Listen to hear Wheeler talk about his wife’s unending capacity to love, his new ministry “Fearless Faith,” and his first book release, “Hurricane of Love.”

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Re-run of this classic episode, where we talk about about how the “why” in business can’t just be about profit if you want to stay motivated while the chips are down. Learn how to communicate purpose with a team just looking for a paycheck, and help your employees pinpoint and develop their strengths instead of harping on their weaknesses.

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Guest Chris Krimitsos comes on the show to talk about Podfest, a national podcast festival that draws creatives from all over the world. Here we're talking about Chris's book, Start Ugly, and his drive to create community and connect people and resources. Dive in as we reference some of the greatest podcasts like Biz Women Rock!, Stem Talk, and more. 

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From Ikea's mission statement (which we love) to Mind Tool's tips to crafting your own mission and vision statement for your business, we get down to the nitty gritty of how exactly to find your business' purpose and how to know when to change it. 

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Today's guest, experienced army lieutenant Al Cartwright, shares the leadership principles he learned from Officer Candidate School and in the field. Al Cartwright entered the army as an enlisted trooper and quickly rose through the rank of lieutenant colonel. From infantry officer to army aviator, Cartwright became qualified in both fixed wing aircraft and helicopters, accumulating over 6,000 hours of flight time. In addition, he served as a commander of eight helicopter gunships and supported Project Delta, a special forces unit in Vietnam awarded a multitude of recognitions. Cartwright accumulated over the years many accolades, such as the Legion Flying Merit, Distinguished Flying Cross, The Bronze Star, eleven Air Medals, six service ribbons, two campaign ribbons and much more. Cartwright shares his invaluable experience in the field, and his main takeaway proves one of the greatest servant leadership theories: that to lead well, you must never be afraid to let your team teach you what you cannot teach them. 

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Rocky, Larry, and Foster talk about how your value system shapes who you are as a leader. In light of the Covid-19 pandemic, we believe that knowing your values is an integral part to how we respond to circumstances out of our control. Join us as we talk about the five reasons a value system will keep you on course to be the leader you want to be. 

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So you've decided to lead by serving. How do you help craft a mission and vision statement for your business? Mike, our resident "numbers guy" talks about how vision is only relevant if you can measure it in the numbers, and Rocky dives into some tangible real world examples of mission statements from Tesla, Nike, Chick-fil-A, and more that hit the mark. Foster ties knowing your vision and mission back into how business leaders must know their why. 

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"You can't be perfect, but if you're vulnerable, and you just admit if you screw up, that means a lot. I think people have learned more from my failures than my successes." Rocky, Foster, and Mike take a hard look at the M-word: mentoring!

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