Customer Experience Storytime host and storyteller Russel Lolacher shares the story of A Service Tier Too Far.

In this tale, we’ll hear the story of Sarah. A woman trying to advance her event-driven side hustle with an online ticketing and management system, only to learn their service is not geared towards helping the customer and their ticket holders. Listen to hear how one customer experience could drive someone away to competitors, by making it more difficult than it needed to be, then we will explore what were the emotional impacts from those actions and the actions or strategies you can take to move your customer relationships forward. 

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