It's episode 81 and the highlight is Tracy and Elisabeth's interview with Visionary Leader Deondra Wardelle. They uncover how this Toyota Kata practitioner has put her considerable problem-solving skills to work supporting the #RootCauseRacism movement. Next up we’ll review an app that lets you collect, share, evaluate, experiment, incubate, & develop the best ideas in your organization. And for Q&A we asked our community if they ever got their customers “wrong.” Apparently that happens a lot more than you might think.

 

There's a lot going on at the cafe!

 

Timeline

0:06 - Intro

01:30 - What's On The Menu

02:10 - Hot Apps

BrightIdea.com

07:36 - Q&A - Getting the Customer Wrong

Join the conversation on LinkedIn (click the link)!

18:01 - Featured Guest - Deondra Wardelle

50:14 - Upcoming Events

July 21 Webinar - "Building Teams: Be Intentional & Get Better Results"

This September: Lean Six Sigma Leader course at UC San Diego

 

Thanks for Listening!

 

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Link to the video version of this podcast: https://youtu.be/n3TvJ6EhngA

 

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