He sounds like a broken record at this point but Jeremy Bradley insists "customer service ain't what it used to be." JB reflects on his time working in the service industry. He talks about how in retail he felt good about going above and beyond to help customers. Now, things have changed. JB talks about how workers don't have that connection with the clients they serve because the "customer experience" has become less personal and more transactional (think $$$). JB takes things one step further by talking about how a company hired to do work on his property caused damage and seemingly had no intention of saying anything. But, JB caught it on camera and confronted a worker.