March 11, 2020, was the day that many Americans began to realize COVID was going to radically change their lives, as businesses transitioned to work from home and the U.S. stopped all travel to Europe. Several bankers had a front-row seat to the events of that day at a White House meeting with President Trump and his advisers. We talk with three participants—Rob Nichols, head of the American Bankers Association, Rebeca Romero Rainey, CEO of the Independent Community Bankers of America, and Richard Hunt, leader of the Consumer Bankers Association—to go behind the scenes about that meeting, what they would advise President Biden now and the impact COVID has had on the financial services industry.