Princess Castleberry began her career in risk management in financial services, and the biggest risk she sees today is that “leaders are in a capacity crisis.” Work experience, education and professional networks are undermined by this lack of capacity driven by emotional triggers, she says, which are in turn compounded by a massive wave of societal, economic and technological change.

Now an instructional design expert and leadership speaker, Castleberry discusses how leaders can understand and manage triggers to enhance their capacity to lead with empathy. Castleberry will also be discussing these and other topics — including how to reduce “conflict waste” — at the ABA Annual Convention next month in Charlotte.

The rapid evolution of the financial services marketplace means the market for banking as a service is also evolving rapidly. From artificial intelligence to other new technologies to regulatory expectations, how is the partner bank sector shifting? On the season premiere of the ABA Banking Journal Podcast, Pathward Bank CEO Brett Pharr talks about the Sioux Falls, South Dakota-based partner bank’s strategy. Among other things, Pharr discusses:

• The evolution of the business model beyond interchange to include embedded finance, faster payments and other opportunities.
• The criticality of third-party risk management in partner banking.
• How Pathward is using AI to accelerate compliance review of its partners’ marketing materials — and how some AI uses might be limiting young bankers’ learning and development.
• The role of partner banks in advancing financial sector participation by the unbanked.
• How Pathward builds its workplace culture with its “talent anywhere” remote work structure.

The U.S. is experiencing a massive demographic shift driven by the aging Baby Boom generation, declining birth rates and shifts in immigration trends. What effect will aging have on the banking outlook? In the season finale of the ABA Banking Journal Podcast, ABA economist JP Rothenberg discusses how America’s aging population:

• Shifts balance sheet management strategies with a surplus of stable deposits by weaker localized loan demand.
• May increasingly push banks into new markets to drive loan growth, which further accelerates consolidation.
• Magnifies credit risk during downturns in the tail of the risk profile
• Increases opportunities for personalized wealth management solutions and expands the growth prospects of senior-serving business sectors.

Alongside the commercial and consumer markets, institutional banking is one of three strategic pillars of $70 billion-asset UMB Bank. On the latest episode of the ABA Banking Journal Podcast, UMB’s Phil Mason discusses:

• How institutional banking — which includes capital markets, corporate trust, custody and health savings accounts — fits into the business model of the Kansas City, Missouri-based bank and helps extend its footprint coast-to-coast.
• Investments in technology to support the growth of institutional banking.
• The recent expansion in HSA eligibility and how UMB Bank uses the product to engage both business clients and consumers.
• How UMB sources the right mix of talent — particularly from within — to support the diverse and individualized needs of its institutional clients.

What does the future hold for bank risk and compliance professionals? On the latest episode of the ABA Banking Journal Podcast, Krysti Cunningham of Security National Bank in Omaha, Nebraska — and winner of the 2025 Distinguished Service Award for Risk and Compliance — discusses:

• The technological transformation in risk and compliance at community and midsize banks.
• How technological change is driving the industry toward specialization.
• Applications for AI tools and LLMs in risk and compliance — and how to manage risks associated with this transformation.
• The importance of constant learning as a risk and compliance professional.

Following the enactment of the One Big Beautiful Bill Act, hear from ABA experts on how key ABA-supported provisions on tax policy, rural real estate and health savings accounts in the budget reconciliation law will affect banks. Experts also discuss what to expect next in terms of implementation.

• Click here to download the episode if you can’t see the player above.
• View a members-only staff analysis

ABA’s new online platform to provide members with free access to the Treasury Check Verification System is now live. On a special joint episode of the ABA Banking Journal Podcast and ABA Fraudcast — presented by Intrafi’s Banking with Interest podcast — ABA anti-fraud experts Paul Benda and Hannah Ibberson discuss the platform and how banks can put it to use. Among other topics, Benda and Ibberson discuss:

• The scale of physical U.S. Treasury checks and why they remained a potential vector for fraud
• How and why ABA developed the platform
• How ABA member bank employees — including frontline staff — can access the portal to verify a payee
• Ways this new platform fits into ABA’s overall anti-fraud initiatives

• Click here to download the episode if you can’t see the player above.
• Access the TCVS portal (ABA bank members only)

Amid tariff-related volatility, how are small and midsize businesses and the banks that serve them faring? On the latest episode of the ABA Banking Journal Podcast — presented by Intrafi’s Banking with Interest podcast — John Buran, the president and CEO of Queens-based Flushing Financial discusses how tariff and trade policy-related volatility has compounded commercial client uncertainty based on interest rates over recent months and why uncertainty has slowed loan growth and investment.

However, Buran also notes that lending has improved in the first quarter of 2025 compared to the same period in 2024, “possibly associated with the Fed keeping rates stable since the middle of the middle of last year. So I think that has helped somewhat. Banks are staying very close to their customers . . . so that they can come out the on other side in a favorable position.”

Buran also discusses opportunities for community banks to gain market share in the New York City metro area real estate market and the potential for regulatory change under newly confirmed Fed Vice Chair for Supervision Michelle Bowman.

Jim Ryan has led Old National Bank through a massive wave of growth — through major mergers and organic growth, the Evansville, Indiana-based bank has reached $70 billion in assets and a footprint that extends from Minnesota to Tennessee. The bank has grown by 250% since Ryan moved into the CEO role in 2019. On the latest episode of the ABA Banking Journal Podcast — presented by Intrafi’s Banking with Interest podcast — Ryan discusses:

• The bank’s growing profile, including its new marketing partnership with the on-fire Indiana Fever.
• Why the bank remains committed to its hometown of Evansville, even as it grows into a more expansive regional bank.
• His views on deposit insurance reform and areas other areas of focus as chair of the American Bankers Council, ABA’s peer group for midsize bank CEOs.

Ryan also discusses the experience of leading Old National through the devastating mass shooting at a Louisville, Kentucky, bank branch in 2023 — a tragedy that claimed the lives of 5 victims, all of them bank employees. “We always felt like we were a family, but that definition of family was completely reinforced,” he says. “After you go through a tragedy like that, it takes a lot of love, it takes a lot of support, and it takes a lot of care.”

So-called “First Amendment auditors” have long filmed themselves trying to provoke police and other public officials into stopping them from recording in public settings. Now, some auditors are targeting banks, filming for hours outside bank branches and seeking to goad bank employees into calling law enforcement. The latest episode — presented by Intrafi’s Banking with Interest podcast — features tips from bankers and security professionals on how to handle a First Amendment auditor at a bank location while protecting bank employees and customers.

• Read more in the ABA Banking Journal.
• Access tips from ABA’s Bank Security Committee.