In this episode, we speak with Julian Mapes, Trooper First Class II, Georgia State Patrol, the winner of the 2024 IACP Trooper of the Year Award.

Host: Ian Grossman

Producer: Claire Jeffrey and Chelsey Hadwin

Music: Gibson Arthur

This episode is brought to you by CHAMP. CHAMP’s government suite modernizes DMVs with a secure, configurable platform that replaces or enhances existing systems. Say goodbye to paperwork and delays—CHAMP streamlines operations, accelerates transactions, and simplifies workflows so your team can focus on serving constituents efficiently. Learn more at CHAMPtitles.com.

In this episode, we speak with Kathryn Clay and Mark Muriello, our partners from the International Bridge, Tunnel and Turnpike Association (IBTTA), and AAMVA Vehicle Program Manager Marcy Coleman about the upcoming IBTTA Road Usage Charging Summit

Host: Ian Grossman

Producer: Claire Jeffrey and Chelsey Hadwin

Music: Gibson Arthur

This episode is brought to you by CHAMP. CHAMP’s government suite modernizes DMVs with a secure, configurable platform that replaces or enhances existing systems. Say goodbye to paperwork and delays—CHAMP streamlines operations, accelerates transactions, and simplifies workflows so your team can focus on serving constituents efficiently. Learn more at CHAMPtitles.com.

In this episode, we talk with Christian Jackstadt, Executive Deputy Commissioner of the New York State Department of Motor Vehicles and a member of the AAMVA International Board of Directors, about the rise in staged crashes and car insurance fraud and how DMVs can help inform the public about these scams.

Host: Ian Grossman

Producer: Claire Jeffrey and Chelsey Hadwin

Music: Gibson Arthur

This episode is brought to you by CHAMP. CHAMP’s government suite modernizes DMVs with a secure, configurable platform that replaces or enhances existing systems. Say goodbye to paperwork and delays—CHAMP streamlines operations, accelerates transactions, and simplifies workflows so your team can focus on serving constituents efficiently. Learn more at CHAMPtitles.com.

In this episode, we speak with Christine Olson, the founder of To Inform Families First (TIFF), about her efforts to add emergency contact information to DMV driver license or ID card records. 

Host: Ian Grossman

Producer: Claire Jeffrey and Chelsey Hadwin

Music: Gibson Arthur

This episode is brought to you by CHAMP. CHAMP’s government suite modernizes DMVs with a secure, configurable platform that replaces or enhances existing systems. Say goodbye to paperwork and delays—CHAMP streamlines operations, accelerates transactions, and simplifies workflows so your team can focus on serving constituents efficiently. Learn more at CHAMPtitles.com.

In this episode, we speak with Sonia Huestis from the California DMV and Christine Quinn from Salesforce about how the California DMV is using AI as a tool to help plan and deliver service to customers.

Host: Ian Grossman

Producer: Claire Jeffrey and Chelsey Hadwin

Music: Gibson Arthur

This episode is brought to you by CHAMP. CHAMP’s government suite modernizes DMVs with a secure, configurable platform that replaces or enhances existing systems. Say goodbye to paperwork and delays—CHAMP streamlines operations, accelerates transactions, and simplifies workflows so your team can focus on serving constituents efficiently. Learn more at CHAMPtitles.com.

In this, our 250th episode, we revisit our number one most downloaded episode: a discussion with AAMVA's Brian Ursino and our current Chair of the AAMVA International Board of Directors, Eric Jorgensen, on our resource, What to Do and Expect When Pulled Over by Law Enforcement. 

Host: Ian Grossman

Producer: Claire Jeffrey and Chelsey Hadwin

Music: Gibson Arthur

This episode is brought to you by CHAMP. CHAMP’s government suite modernizes DMVs with a secure, configurable platform that replaces or enhances existing systems. Say goodbye to paperwork and delays—CHAMP streamlines operations, accelerates transactions, and simplifies workflows so your team can focus on serving constituents efficiently. Learn more at CHAMPtitles.com.

In this episode, we speak with Kristen Shea, Senior Programs Analyst at AAMVA, about the newly published Felony Convictions and CDL Sanctions Whitepaper. 

Host: Ian Grossman

Producer: Claire Jeffrey and Chelsey Hadwin

Music: Gibson Arthur

This episode is brought to you by CHAMP. CHAMP’s government suite modernizes DMVs with a secure, configurable platform that replaces or enhances existing systems. Say goodbye to paperwork and delays—CHAMP streamlines operations, accelerates transactions, and simplifies workflows so your team can focus on serving constituents efficiently. Learn more at CHAMPtitles.com.

In this episode, we speak with Angelique McClendon from the Georgia Department of Driver Services and Jessi Ross, AAMVA Program Director of Driver Programs and Services, about electronic citations. 

Host: Ian Grossman

Producer: Claire Jeffrey and Chelsey Hadwin

Music: Gibson Arthur

This episode is brought to you by CHAMP. CHAMP’s government suite modernizes DMVs with a secure, configurable platform that replaces or enhances existing systems. Say goodbye to paperwork and delays—CHAMP streamlines operations, accelerates transactions, and simplifies workflows so your team can focus on serving constituents efficiently. Learn more at CHAMPtitles.com.

In this episode, we speak with Steve Gordon, Director of the California DMV, about his agency responding to customer needs in the wake of the recent wildfires.

Host: Ian Grossman

Producer: Claire Jeffrey and Chelsey Hadwin

Music: Gibson Arthur

In this episode, we speak with the Chair of the AAMVA Board of Directors, Eric Jorgensen, to get a recap of the discussions and progress made at the February 2025 board meeting.

Host: Ian Grossman

Producer: Claire Jeffrey and Chelsey Hadwin

Music: Gibson Arthur