Doug Green, Publisher of Technology Reseller News, spoke with Raj Darji, Founder & CEO of Aarav Solutions, about the company’s launch of two generative AI accelerators—InsightForge and OmniTel360—designed to help communications service providers modernize billing operations, automate sales workflows, and improve customer engagement.

Aarav Solutions is a long-standing Oracle Communications implementation partner with more than a decade of domain expertise across Oracle BRM and related telecom platforms. Raj Darji explained that this deep operational knowledge is embedded directly into Aarav’s GenAI accelerators, enabling CSPs to adopt AI without disrupting existing infrastructure. “We are not experimenting with AI—we are applying it where telecom operators feel the most pain, inside billing and operations,” said Raj Darji.

InsightForge is a GenAI accelerator purpose-built for Oracle BRM and other standard billing systems that allows business, finance, and operations teams to query complex billing data using natural language—without writing SQL or relying on back-office operations specialists. By translating plain-language questions into database queries, InsightForge delivers real-time visibility into contract & invoices, customer service & churn balances, taxes, and discrepancies, significantly reducing contract mismatches and offering systematic revenue protection through quick operational resolutions and response times.

OmniTel360 extends this capability with an AI-driven CRM and CPQ platform tightly integrated with BRM or any standard billing system. Designed for mid-market CSPs, MVNOs, and enterprise connectivity providers, OmniTel360 unifies CRM and billing into a single pane of glass and enables sales teams to generate products, pricing, and quotes through natural-language prompts. Introduced at MWC Mobile World Congress Barcelona 2025 both solutions drew strong interest for demonstrating how Gen AI can deliver immediate, practical value rather than remain a conceptual buzzword.

Learn more about Aarav Solutions at https://www.aaravsolutions.com/.

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