In this episode of Technology Reseller News, Doug Green speaks with Evan Tomlin, CTO of Hyperion Partners, about how the company is enabling channel partners to step into the Internet of Things (IoT) and wireless monetization space through its powerful, white-label-ready VAST platform.

Originally founded as a dominant Sprint partner focused on hardware and activation commissions, Hyperion has evolved into a multi-dimensional technology solutions company. Today, Hyperion supports large distributors, VARs, MSPs, and integrators through three business identities: partner enablement for wireless monetization, direct managed mobility and lifecycle services, and most notably, full-stack IoT solutions under the VAST brand.

Tomlin explains that VAST is more than a product—it’s a fully staffed, standalone business unit offering:

“We’re not asking partners to become engineers,” Tomlin notes. “We just need them to understand the basics and bring the relationship—they scratch the surface, and we do the rest.” VAST offers flexible partnership models including full white-label support and technical delivery. The platform plays particularly well in adjacent markets like retail, transportation, and SMBs where existing channel relationships can evolve into high-margin, sticky services.

Hyperion’s VAST platform isn’t about upending a partner’s current identity—it’s about building on it. For those seeking new revenue streams and increased wallet share with existing customers, this is a ready-made opportunity that begins with a conversation.

Learn more: https://hyperionpartners.net and https://vast.global

In this compelling Technology Reseller News podcast, publisher Doug Green speaks with Kristy Thomas, Senior Vice President of Global Channel and Alliances at Vonage, about the evolving intersection of AI and customer service. As a leading Cloud Communications Alliance (CCA) member and a pioneer in VoIP, Vonage is now placing ethical AI at the heart of its strategy for enterprise communications.

Kristy dives deep into one of the most important — and often overlooked — issues in AI adoption: bias. She explains that AI bias in contact centers is less about human prejudice and more about the quality and governance of the data used to train and inform systems. “The bias is only as good as the data you’re giving the AI,” she says, emphasizing the importance of data integrity, routine audits, and transparent data sourcing.

Vonage is investing in building what Thomas calls “governed innovation.” That includes ethical design, user consent, and AI systems that operate within clearly defined parameters. With tools like Vonage AI Studio, companies can now easily build voice-driven interfaces — what used to be complex IVR systems — in a low-code environment, dramatically reducing friction and increasing adaptability.

Thomas highlights that Vonage’s AI strategy is multi-threaded. The company is:

Importantly, she notes a shift in how buyers approach AI: rather than being informed, many are overwhelmed. That’s where Vonage’s partners play a key role — helping customers identify high-ROI use cases and building practical business cases for AI adoption.

Doug and Kristy also discuss how customer service is becoming the new marketing — a front line where loyalty is won or lost. “Even smaller companies can outpace Goliaths,” Kristy notes, when AI empowers a personalized and secure customer experience.

Vonage’s commitment to trust is backed by its alignment with Ericsson and a strong internal structure focused on compliance and security. Kristy previews Vonage’s participation in Contact Center Week in Las Vegas, where the company will showcase real-world AI use cases that demonstrate measurable business outcomes.

To learn more about how Vonage is redefining contact center engagement through responsible AI, visit Vonage.com.

“The earlier you involve finance in the sales process, the more successful you’re going to be.” — Aaron Case, Travelers Financial Solutions

In an age where AI infrastructure and high-performance computing are reshaping industries, financing has become more than just a back-office consideration—it’s a frontline sales tool. In this insightful Technology Reseller News podcast, Doug Green speaks with Aaron Case of Travelers Financial Solutions (TFS) about how credit, lending, and financing are enabling technology resellers and MSPs to close bigger deals, faster—and more often.

TFS, part of the Travelers Group with over 40 years of cross-border financial experience, specializes in white-label captive finance programs for OEMs, resellers, and dealers across verticals like transportation, heavy equipment, technology, and medical. As Case explains, these tailored programs let resellers act as their own finance companies, maintaining brand control while TFS manages everything behind the scenes.

Unlike banks, which often lack domain knowledge in AI or cloud infrastructure, TFS offers asset-agnostic financing—covering everything from NVIDIA chips to server racks and cooling systems. Just as crucially, TFS uses data-driven processes and a full-service call center to stay connected with customers post-sale, surfacing new sales opportunities and even alerting resellers to potential problems before they escalate.

Case emphasized that by integrating financing at the start of the sales cycle—similar to how car dealerships operate—resellers can not only expand deal size but also enhance the customer experience. Whether it’s joint ventures, rev share models, or small-dealer servicing, TFS adapts to each partner’s go-to-market strategy.

In the era of AI and big-ticket hardware purchases, Case argues, relying on conventional financing paths can lead to mismatches between the risk and the reality. “You’re putting your livelihood at risk,” he warns, when customers tie loans to personal assets for business technology purchases. TFS aims to structure smarter deals that align value, risk, and opportunity.

To learn more about how TFS helps resellers sell more and sell smarter, visit: www.tfsfinancial.com.

#AI #TechFinance #ChannelSales #MSP #ITResellers #SmartCapital #NVIDIA #CaptiveFinance #TechnologyResellerNews #TFS #TravelersFinancialSolutions

FoIP: The Overlooked MSP Opportunity, Many businesses still rely on fax to send and receive legally binding orders, insurance documents, and compliance paperwork

“If our fax or email system fails, that’s a catastrophe—we lose connection to our customers and orders stop coming in.” — Martin Hager, Founder & CEO, Retarus

Spring 2025 has been dominated by AI, cybersecurity, branded calling, and POTS replacement. But in this special Technology Reseller News podcast, we return to a foundational—and often forgotten—technology that continues to power mission-critical communications: fax.

Martin Hager, CEO of Retarus, joined Doug Green to discuss how the Munich-based cloud communications company was recently named a Leader in the IDC MarketScape for Worldwide Digital Fax Solutions—the only European provider to earn that distinction.

“Fax” may still conjure images of curling thermal paper and screeching machines, but Hager wants the channel to see it for what it is today: FoIP—Fax over IP—highly secure, server-to-server communication trusted by the world’s largest enterprises. With over 700 million fax pages sent annually through Retarus’ privately run global data centers, the company plays a critical role in industries ranging from finance to healthcare to manufacturing.

Why should MSPs and service providers care about fax in 2024? As Hager explained, a 1% improvement in fax reliability can save large enterprises hundreds of thousands of dollars in administrative costs, regulatory penalties, and customer churn. One client lost $860,000 from a single failed fax tied to a regulatory deadline.

Many businesses still rely on fax to send and receive legally binding orders, insurance documents, and compliance paperwork. With analog lines disappearing and traditional fax servers aging out, there’s a massive opportunity to consolidate and modernize fax infrastructure using FoIP.

More than 80% of Retarus’ business flows through the channel, and Hager says it’s an easy upsell for MSPs and agents already providing voice or UCaaS services. Whether it’s a dentist office, a healthcare network, or a manufacturer, fax remains a critical link in business operations. Retarus’ solutions offer full delivery traceability, SOC 2 and ISO 27001 compliance, and direct integrations with enterprise apps and multifunction devices.

With a simple conversation—”How do you send orders?”—partners can uncover opportunities that deliver both operational improvements and recurring revenue.

To learn more, visit: www.retarus.com

#FoIP #FaxOverIP #ChannelOpportunity #DigitalFax #Compliance #MSP #FaxSecurity #Retarus #IDCLeader #EnterpriseCommunication

“We can have a reseller up and running in like three days. It’s that easy.” — Jake Jacoby, Founder, TELCLOUD

In this latest installment of the POTS and Shots series, Doug Green, publisher of Technology Reseller News, sits down once again with Jake Jacoby of TELCLOUD to explore why becoming a POTS replacement reseller has never been easier — or more profitable.

No headaches. No barriers. All opportunity.

Built for channel success:

And the need is real. With over a billion lines globally to replace, Jake urges resellers not to leave critical use cases—like elevator or fire alarm lines—on the table. “Your customers already trust you. They want you to bring the full solution.”

Think beyond POTS — think bulletproof connectivity.

And for the shot?

Next up: Beyond the Sale — how POTS replacement builds long-term loyalty.

Learn more about becoming a TELCLOUD reseller:

Visit telcloud.com or call 844-900-2270.

Email Jake directly at [email protected].

#POTSReplacement #FixedWirelessAccess #ChannelPartners #UCaaS #ConnectivitySolutions #VoIP #ResellerOpportunities #WhiteLabelSolutions #ElMejorTequila #TELCLOUD

 “If you’re not online, you’re not part of the digital economy—and you’re not counted.” — Tae Oh, Founder of Spacecoin

In this special Technology Reseller News podcast, Doug Green speaks with Tae Oh, founder of Spacecoin, a company on a mission to connect the world’s 3 billion unconnected people through a decentralized, satellite-based network. Building on the path paved by Starlink, Spacecoin is taking a different route: low-bandwidth, low-cost connectivity designed to serve the underserved populations of emerging markets.

Unlike centralized systems, Spacecoin leverages open-source principles and blockchain infrastructure to build a permissionless communications platform. Individuals and organizations can deploy satellites using Spacecoin’s open architecture, joining and exiting the network freely. The coin itself is not just a branding element—it enables trustless payments between satellite operators and users, providing the economic engine for a decentralized connectivity ecosystem.

Oh outlines how the company has already launched its first satellite in partnership with SpaceX and is preparing to deploy three more this year to demonstrate inter-satellite communication and ground-to-space handover—key milestones toward launching a full-scale commercial constellation.

Targeting regions along the equator—home to high concentrations of unconnected populations in Nigeria, India, and Indonesia—Spacecoin aims to bypass the high costs of terrestrial infrastructure. By partnering with telcos, governments, and the military, the company will serve as a satellite backhaul provider, extending their reach without the burden of owning end-to-end networks.

The podcast also explores Spacecoin’s unique business model: using advanced space-based infrastructure to create profitable services for underserved markets, merging digital inclusion with sustainable entrepreneurship.

To learn more, visit https://spacecoin.org/.

“It’s not just about moving from PBX to VoIP anymore. It’s about delivering tools customers can’t live without.” – Spencer Lee, CEO, Telin

In this episode of Technology Reseller News, publisher Doug Green sits down with Spencer Lee, CEO of Telin, for an in-depth discussion on how Telin is redefining value for MSPs, resellers, and partners through its expanding App Store ecosystem.

Founded in 1991 and now operating across Canada, the U.S., and Australia, Telin has long focused on providing its partners with best-of-breed unified communications solutions. But as customer demands have shifted beyond price and call quality, Telin has responded with a new mission: help partners reduce churn by delivering fast, integrated, and highly relevant services through its curated App Store.

Lee explains how customer retention is no longer about lowering costs—it’s about delivering the right integrations and tools, from CRMs to AI-enabled scheduling systems. Drawing on insights from a network of over 1,000 resellers, Telin has identified the true drivers of churn and is proactively adding pre-vetted applications to address them.

Recent integrations include solutions like ServiceTitan and Zenoti, along with proprietary analytics dashboards and wallboards. Whether internally developed or brought in from mature third-party providers, all App Store offerings meet Telin’s standards for performance, compliance, and usability. The result: resellers gain instant access to industry-specific solutions that can help them pivot into new verticals with confidence and speed.

“We want our partners to focus on what they do best—delivering excellent customer service,” said Lee. “We’ll take care of the backend, integrations, and infrastructure.”

Lee also shares how Telin’s App Store strategy reflects a broader trend across the UC and CC landscape: moving beyond voice to value. The tools now define the offering, not just the phone system. Partners who deliver integrated, business-advancing solutions—rather than just voice savings—can command better margins and enjoy deeper customer loyalty.

To learn more about Telin and its App Store, visit: https://telin.com.

“We’re at an exciting intersection — a convergence of legacy customer bases with emerging technologies like vCons and AI,” says Kevin Nethercott, Managing Partner of the CPaaS Acceleration Alliance (CPaaSAA), in this special podcast with Technology Reseller News publisher Doug Green.

In this episode, Nethercott announces the launch of the Service Provider Executive Forum, a new initiative designed to connect and empower CSP and MSP leaders, especially in North America. Built around CPaaSAA’s extensive global ecosystem — now over 100 members strong — the Forum aims to provide business owners and executives with curated insights, networking opportunities, and access to the Alliance’s global research and advisory marketplace.

The Forum will include:

Nethercott emphasizes that the Alliance is focused not only on cutting-edge innovation but also on practical enablement. CPaaSAA’s commitment to industry standards, such as IETF’s vCon, reflects its push to make AI implementation more effective and actionable across telecom operations.

Learn more about the CPaaS Acceleration Alliance at: https://cpaasaa.com/

Read the Press Release at: https://telecomreseller.com/2025/05/13/cpaasaa-launches-the-service-provider-executive-forum-spef-to-empower-csp-msp-executives/

“What’s Your Number?” Phound Offers a Lifeline for Skype Users Facing Shutdown, Technology Reseller News Podcast with Dave Erickson, Co-founder, Phound

“Skype wasn’t born at Microsoft. It was born with a vibe—and we’ve built Phound around that same spirit,” says Dave Erickson, Co-founder, Phound. As Microsoft sunsets Skype, longtime users are left with a difficult question: What now? In this special episode of Technology Reseller News, publisher Doug Green sits down with Dave Erickson, co-founder of Phound, to discuss how Phound is stepping up to fill the void left by the closure of the iconic communications platform.

Phound Offers Lifeline for Skype Users as Microsoft Shuts Down Service

Erickson argues that Phound doesn’t just replace Skype—it upgrades it. Offering a familiar user experience built around phone numbers, affordable add-ons, and a frictionless onboarding process, Phound is positioning itself as the natural home for Skype’s former user base. Unlike Teams, which targets enterprise workflows, Phound maintains the lightweight, accessible, and international-friendly features that made Skype a global success—complete with modern HD voice, full spam controls, verified caller identity, and porting options for legacy numbers.

For just $5/month, users get a full suite of services: unlimited voice, SMS, online meetings for up to 1,000 participants, and the ability to restore or reclaim numbers that still matter—like that HVAC sticker with an outdated contact number.

“People used Skype to talk to just a handful of trusted contacts,” Erickson reflects. “Phound respects that simplicity—but gives you more.”

Phound’s special migration page makes the transition seamless for former Skype users. Visit https://phound.app/ to get started.

Listen to the full podcast now and explore what Phound has built: the next step in personal and small-business communications.

DORA, Risk, and Resilience: What Carriers, MSPs, and MSSPs Need to Know Now, “DORA, Risk, and Resilience: What Carriers, MSPs, and MSSPs Need to Know Now”

“You can outsource the function — but you can never outsource the risk.” That’s the stark reminder from Jenna Wells of Supply Wisdom, who joins Technology Reseller News Publisher Doug Green for a timely and wide-ranging conversation on the Digital Operational Resilience Act (DORA). Though it’s an EU regulation, DORA’s scope reaches far beyond Europe, impacting financial institutions, carriers, MSPs, MSSPs, and enterprises worldwide.

Now in effect since January 2025, DORA requires firms to actively monitor and manage their third-party information and communications technology (ICT) providers — vendors that store, create, or share data. That’s a tall order in a hyper-connected world where cloud services, telecom carriers, and AI infrastructure are interwoven into every business process.

Wells explains that DORA compliance begins with full visibility into your outsourced ecosystem. Organizations must first identify their entire vendor population, then drill down to understand which of those suppliers are truly critical. From there, they must implement continuous monitoring — not just annual risk reviews — and prepare robust backup plans to ensure operational continuity if a vendor falters.

The implications for carriers and MSPs are particularly acute. These organizations are linchpins of global communications and critical infrastructure — and often rely on their own layers of third-party vendors. Wells stresses that identifying service concentration risks, establishing redundancies, and planning for hot rollovers are essential steps to avoid costly downtime and regulatory exposure.

Drawing on her experience managing third-party risk at Iron Mountain, Wells underscores how tools like Supply Wisdom can simplify the path to compliance. By automating risk monitoring and surfacing early warning signs of disruption, organizations not only stay ahead of regulation — they gain a powerful competitive edge.

With enforcement timelines progressing, Wells offers a clear message: DORA compliance is no longer a future issue. It’s here. And those who act now will be better protected, more resilient, and more trusted by their customers and partners.

Learn more: https://www.supplywisdom.com