Ray Pasquale says that he believes in the free market and thinks that the unregulated VoIP market has been an engine of creativity. Ray believes that a recent decision in California represents an unraveling of the Pulver Order.

While consumer protections might be well intended, Ray thinks that the consequences of the new rules might be to raise compliance costs to a point where competition is priced out of the market.

About Unified Office

Unified Office is a leading communications technology company, constantly innovating to help our MSP resellers and their Small to Medium-sized Business (SMB) customers stay ahead in a rapidly changing world. Our unique Voice Over IP business communications platform is built on the patented Highest Quality Routing Protocol™ (HQRP™) nationwide transmission network, ensuring no missed calls, exceptional call quality, and zero downtime. Unified Office’s patented platform also delivers real-time business analytics and alerts so that customers can monitor and reconfigure their business’s operational workflows in real time from a visual dashboard on any internet-connected device. Key innovations include an AI-powered suite of spoken word, sentiment, engagement, and whisper-coach analytical applications, and other innovative solutions that really go to work for SMBs, so they can focus on running their business, provide exemplary customer service, drive more revenue, and increase employee and operational effectiveness. For more information, visit www.unifiedoffice.com.

About Raymond J. Pasquale, Founder and CEO, Unified Office

Ray has spent the last 20+ years as an entrepreneurial technology professional. He has extensive sales and customer engineering experience along with proven management team leadership in dynamic, emerging technology companies. Recently Ray played a key leadership role in professional and customer services, business development, pre-sales and technical marketing while at Sonus Networks, a market leader in Voice over IP technologies.

Ray was a founding member of Sonus’s services organization, recruiting many of its most senior members. From 1996 until 1999 Ray was a key technical leader and sales consultant for Cascade Communications’ worldwide sales organization. During his tenure Cascade was purchased by Ascend Communications. Ascend, a leader in remote access technologies for the Internet market, was subsequently absorbed by Lucent in a merger. Prior to 1996, Ray’s tenure with Digital Equipment Corp. included positions as Senior Consultant for Worldwide Network Operations, and Technical Leader and Senior Consultant for the Network Products Group. Ray’s commitments to excellence and ideas were recognized by Digital. Mr. Pasquale received a Customer Satisfaction Award, Storage Systems Excellence Award, and Delta Ideas Recognition Award. He attended the University of Maine.

“And I developed this set of tools to relieve clinicians from the burden of data entry at the point of care, hospitals, outpatient clinics, so on,” says John Bright, Founder and Managing Director, of Med Claims Compliance (MCC). “That’s what we do. We call it a technology-enabled service because we’re providing a service with the technology.”

With 80% of medical bills containing errors and costing Americans $210 billion annually, the healthcare industry faces a crisis in documentation, coding, and revenue accuracy, despite huge technological advancements in the industry.

That’s why AI-driven solutions, paired with human expertise, are becoming essential for reducing these costly inefficiencies. It’s estimated that AI could solve the healthcare sector’s $500 billion annual administrative problem.

In an industry increasingly reliant on technology, ensuring that AI is guided by human expertise is key. Med Claims Compliance leverages AI and Human-in-the-Loop (HITL) Machine Learning to transform medical claims processing.

“It’s a SAS model. The service is that we can generate correct, compliant medical records at the point of care for a doctor who is using his voice or her voice in an ambient multi-speaker scenario with a patient. And then we can code it correctly according to federal guidelines in the US or the national health system in the UK or Canada. Then, we can compliance check it according to the program integrity compliance guidelines that health payer, government payer, private payer has. And then we can produce it to the end user clinician

and tell them, you know, here’s how you bill your claim correctly. Here’s how you’re in the lanes or outside of them after we’ve told you what the coding is that you should use in your billing forms. And that’s the service we provide. We just use pure technology about 90% to do that successfully and accurately. That’s what we do.”

About Med Claims Compliance:

 One of healthcare’s biggest challenges—inefficient, error-prone clinical documentation and billing processes—is the task that Med Claims Compliance (MCC) has tackled. In an industry increasingly reliant on AI, Med Claims Compliance stands out with its Human-in-the-Loop Machine Learning (HITL-ML) technology, which ensures that AI is guided by human expertise to prevent costly errors. With over a decade of development, MCC has successfully partnered with major institutions, including Medicare and the VA, to streamline healthcare operations, reduce provider burnout, and improve patient care.

By blending innovation with accuracy, MCC helps healthcare providers navigate the complexities of compliance and revenue management, positioning itself as a leader in responsible AI within the healthcare sector. Med Claims Compliance, based in Austin, TX, and founded by John T. Bright, is revolutionizing how healthcare is delivered, processed, and paid.

About John Bright:

 John T. Bright is an accomplished healthcare technology executive with extensive expertise in developing and implementing advanced medical claims processing systems. As the founder and CEO of Med Claims Compliance Corporation (MCC), John has been instrumental in the creation of innovative healthcare technology solutions, including VetPoint™, CliniPoint™, and RemitOne™. His leadership has guided MCC to provide

SkySwitch Customer Journey: Inside SkySwitch’s Onboarding Excellence, SkySwitch stands out in the UCaaS space, this conversation is packed with valuable takeaways to help you hit the ground running

Customer Journey Podcast Series

“Our company is successful because our partners meet with customers,” says William Brister, SkySwitch’s Director of Onboarding. “That’s the way we do our onboarding. We meet with the partner.  It ends up being hours and hours that we spend with them during the onboarding process during that 9 to 12-week period. If they, if they need additional training or they want to go back through a subject, you know, they can come back to onboarding. We’re not only in that nine to 12-week period, but we’re also helping the partner navigate later, even later, if they need additional training. Now, with Sky Switch, when you become a partner, there are a lot of resources and people to talk to.”

Join William and Technology Reseller’s Doug Green as they dive into SkySwitch’s comprehensive onboarding process. In this episode, they discuss how SkySwitch equips its partners for success from day one, sharing insights into the tools, resources, and personalized support provided throughout the journey. Whether you’re a new partner or curious about how SkySwitch stands out in the UCaaS space, this conversation is packed with valuable takeaways to help you hit the ground running. 

About SkySwitch

This is a multipart podcast exploring the SkySwitch customer journey. SkySwitch offers its partner customers a white-label approach, training, support, and many options. SkySwitch is a BCM One company, a UCaaS leader with more than 275 employees, a long-standing presence with integrity in the marketplace and rock-solid technology.

Visit www.skyswitch.com

SkySwitch Customer Journey

CPaaSAA releases Playbook

“Instead of talking about technology and who the best stack and who has the best features, we’re now seeing that all the vendors in the entire industry and the analysts are talking about customer experience, says Rob Kurver, Founding Partner of the CPaaS Acceleration Alliance (CPaaSAA).  “We’re focusing more on business outcomes.”

In this podcast, Rob is joined by CPaaSAA Managing Partner Kevin Nethercott as we discuss the organization’s release of an industry Playbook. The Playbook offers 99 use cases of real MSPs and Service Providers who adopted an outcome-focused approach and transformed their businesses. The shift is centered on using technology as a tool to achieve CX and EX outcomes. Instead of being trapped in an industry with declining prices and vanishing opportunities, these organizations reinvented themselves into growth and margin engines.

“What we need are commercially available applications that we know that can sell on the market,” adds Kevin. We’ve curated 99 use-case applications that we know are already making money… Most of these are almost entirely being deployed by service providers. And so it’s an interesting way to take your installed base, layer on a revenue-generating application that you know works because we’ve proven it elsewhere in the world, put your brand on it, and take that to market.”

Visit www.cpaasaa.com

SkySwitch Customer Journey: From Prospect to Partner, Podcast, The power of white-label UCaaS for business growth and how it helps MSPs, VARs, ILECs, Interconnects, and ISPs expand their offerings

Customer Journey Podcast Series

“Ultimately, we’re trying to be our partner’s one-stop shop. for their telecommunications needs and then give them the ability to manage their customers, both contractually and as well as controlling their profitability,” says SkySwitch Channel Account Executive Rudy Kubin. “Ultimately, our partners get to build equity within their business, offer their customers a service, and they’re able to support that customer throughout the partnership and throughout the service with their customers.”

In the podcast, SkySwitch’s Rudy Kubin, and Technology Reseller’s Doug Green dive into the prospecting and sales stage of the SkySwitch Customer Journey. We discuss the power of white-label UCaaS for business growth and how it helps MSPs, VARs, ILECs, Interconnects, and ISPs expand their offerings while unlocking new revenue streams. We’ll also look at the streamlined sales process that makes partnering with SkySwitch a game-changer.

About SkySwitch

This is a multipart podcast exploring the SkySwitch customer journey. SkySwitch offers its partner customers a white-label approach, training, support, and many options. SkySwitch is a BCM One company, a UCaaS leader with more than 275 employees, a long-standing presence with integrity in the marketplace and rock-solid technology.

Visit www.skyswitch.com

SkySwitch Customer Journey

https://youtu.be/p27vTGPT34E

On Tuesday, we reported that Alianza, Inc. signed a Definitive Agreement to Acquire Metaswitch from Microsoft https://lnkd.in/gJCgU596

In this short interview, Jon Brinton gives us his take on the news. Brinton says that for service providers, the NetSapiens platform is a preferred choice for organizations migrating from Metaswitch.

“We’re champions of the independent service provider community. We give them a platform that’s fully brandable because of that sessions-not-seats models. They have very good pricing power or very high margin capabilities that they can achieve. with our platform. And we’ve got a proven track record of success with over 225 partners globally. We are on the road to 6 million. We’re adding about 100,000 users a month. That growth clip hasn’t changed, except that we continue to add some great new partners to our community that help us to multiply that story even further as they take the NetSapiens platform to market.”

Computer Instruments Thinks We Can Do Better

If you ask nothing more than “How can I help you today?” you are off to a good start. The simplicity of that question should be the foundation for building the intelligence behind your AI Attendant. Listen to contact center conversations and concentrate on repetitive responses. An AI Attendant is an educated Voice Chat Bot, and it’s your challenge to make sure it has, at its disposal, everything it needs to answer the call. To do that correctly, below are five questions you should ask to discover and define the purpose of the AI Attendant.

Detta Donoghue, Director of Strategic Alliances at Computer Instruments, tells us about a familiar bad auto attendant experience with a local utility company. Detta shows us a different path that her company has developed that sees the AI-assisted attendant greet callers with a more customized experience, and ultimately better CX.

Visit https://instruments.com/

Join us as we explore the cutting-edge world of software innovation with David Hirschfeld, CEO & Founder of Tekyz Inc., a leader in AI-driven solutions and transformative methodologies for startups and established businesses alike. From their groundbreaking Launch 1st Methodology—designed to help startups achieve product-market fit with minimal risk—to bespoke AI transformation and workflow automation services, Tekyz is redefining how businesses harness technology for growth. We’ll dive into the expertise of founder David Hirschfeld, a 35-year veteran of the tech industry, as he shares insights into AI’s role in reshaping industries, strategies for scaling startups, and his passion for fostering innovation. Whether you’re an emerging entrepreneur or a seasoned professional, this conversation promises actionable strategies and a glimpse into the future of tech-enabled business success. At Tekyz, we specialize in delivering innovative software solutions, automating workflows, and AI transformation across various industries, including law enforcement, healthcare, real estate, finance, entertainment, etc…

Visit www.tekyz.com

“People were looking for high-quality experiences to be able to make their meetings as productive as possible from home,” says Tyler Troutman, Strategic Market Development at Shure. In this podcast, we look at where we are with the migration of employees, in some cases, back to the office and, in other cases, to a remote or hybrid model. Shure, one of the world’s leading microphone manufacturers, is active in this environment by looking at how their technology can meet workers where they are to deliver better and best experiences.

“We’re seeing the ROI, not just out of the conference space with fantastic audio, but the ROI on things like our investments in Microsoft Copilot. We want to make sure that these productivity tools are being used and they’re being used effectively within the organization,” adds Tyler. We learn about how Shure is deploying AI and how Shure is developing products that work with popular platforms.

Visit www.shure.com

This podcast will explore how CallCabinet can help enterprises optimize their Avaya environments through advanced compliant recording and analytics solutions. We will discuss navigating the challenges of managing legacy systems, and how CallCabinet’s platform and data migration capabilities offer a future-proof solution. We’ll address the critical importance of compliant call recording in today’s regulatory landscape, emphasizing the need to protect sensitive data.

Furthermore, we’ll explore how CallCabinet supports diverse communication environments, including cross-UC platform setups and hybrid deployments (cloud, prem, hybrid), talk about the role of AI and explore the future trends in communication technology, enabling businesses to stay ahead of the curve.

About CallCabinet

CallCabinet is the premier cross-platform SaaS provider for end-to-end compliant call recording, AI-driven conversation analytics, call QA, and custom business intelligence reporting. Serving calling, conferencing, and contact centers for all industries, CallCabinet continuously evolves, offering the latest call recording and analytics technology via a single pane of glass UI. Visit www.callcabinet.com.