“We eliminate CapEx, embed Zero Trust by default, and lower TCO by 30–40%.” — Niraj Singh, Chief Business Development Officer, Nile

Niraj Singh, Chief Business Development Officer at Nile, joined Doug Green, Publisher of Technology Reseller News, to discuss how Nile is redefining enterprise networking with a consumption-based, AI-driven model built for telcos and MSPs.

Unlike legacy vendors that sell hardware, licenses, and bolt-on security, Nile delivers Networking-as-a-Service (NaaS) with:

Nile backs its model with a four-nines SLA and money-back guarantee, a rare commitment in enterprise networking.

For telcos and MSPs, the impact is significant:

“Telcos often compete on commodity connectivity. By partnering with Nile, they can deliver end-to-end SLAs, differentiate services, and retain customers,” Singh explained.

Learn more at nilesecure.com.

“We are now branding ourselves as the trusted infrastructure supporter of AI,” says Scott Eaton, Sr. Director, Partner Management at Lumen, in a conversation with Doug Green, Publisher of Technology Reseller News, during ScanSource Partner First.

Eaton explained that Lumen, built on the combined legacies of CenturyLink, Level 3, Savvis, and Global Crossing, has transitioned from its telco roots into a technology company focused on powering AI with bandwidth and infrastructure services. Through solutions like wave services, DIA services, data centers, and rapid routes, Lumen provides the backbone for enterprises facing high-intensity data demands.

At Partner First, the company highlighted its long-standing partnership with Intelisys, now part of ScanSource, where it has operated for over 20 years in an agency model of recurring commissions. Eaton emphasized that Lumen enables resellers to expand beyond equipment sales and deliver complete customer solutions—moving from “mailbox money” to strategic recurring revenue streams.

To simplify adoption, Lumen and ScanSource provide partners with API-driven quoting and ordering tools, training, and field engineering support. This ensures that partners can more easily engage in infrastructure sales, which Eaton described as essential for AI-era growth: “From an AI perspective, it’s all about the data… and the high bandwidth requirements to support it.”

Eaton noted that partners at the show are eager to learn how to get started, educate themselves, and go deeper with customers. He encouraged resellers to leverage both Lumen’s resources and ScanSource’s support teams to accelerate success.

For more information, visit lumen.com.

“Press 1 is dead. If you haven’t integrated AI into your core telephony stack, you’re on the path to obsolescence.” — Andy Abramson, Founder & CEO, Comunicano

In this conversation with Doug Green, Publisher of Technology Reseller News, Andy Abramson—32 years into leading Comunicano—explains why legacy, menu-tree IVRs are being displaced by SIP-native AI and real-time voice agents. The result: faster resolution, lower latency, and human-like interactions that finally match the urgency of today’s callers.

What’s changing

Who wins, who loses

Why it matters for MSPs & channel partners

This episode includes a slide presentation outlining the end of menu trees, the SIP-AI architecture, and four go-to-market “wins” for carriers, UC/CPaaS, CCaaS, and large enterprises.

Learn more about Andy’s work at comunicano.com (one “m”) and his commentary at AndyAbramson.com and on LinkedIn.

“All those companies are going to one box. One box is the way to go.” — Robert Garry, Founder, The POTS Box

Robert Garry, founder of The POTS Box, joined Doug Green, Publisher of Technology Reseller News, to discuss how his company is helping partners tackle the nationwide POTS replacement challenge.

The POTS Box delivers an all-in-one device—router, ATA, battery, and portal—manufactured by Data Remote. Designed for life-safety and specialty lines often overlooked in VoIP migrations, the solution supports fire alarms, elevators, fax, door access, and blue light phones. Features include flexible backhaul (broadband or cellular), 24–48 hours of backup power, enhanced lines that eliminate jitter and false alarms, and a management portal for proactive monitoring and alerts.

Working strictly through the channel, The POTS Box offers three engagement models: white-label programs with branding and billing support, hybrid models with shared responsibilities, and agent programs that pay commissions for referral-only partners. Nationwide support, sales enablement resources, and 24/7 customer service further strengthen the opportunity.

“MSPs and partners who once avoided telecom lines now have a clear path to revenue and customer stickiness,” Garry said.

The podcast also includes a slide presentation illustrating product architecture and partner benefits.

Learn more at thepotsbox.com

“Thanks to AI, voice is becoming sexy again.” That’s the clear message from Stijn Nijhuis, CEO of Enreach, in a conversation with Doug Green, Publisher of Technology Reseller News.

Nijhuis explains that partners and SMBs across Europe are now asking the same urgent question: how can AI transform the way businesses communicate, especially through telephony? Enreach, a Cloud Communications Alliance (CCA) member, is answering with its “smart contact” proposition—a combination of telephony, UCaaS, and AI platforms built specifically for SMBs.

Unlike enterprise solutions scaled down, Enreach has developed AI-powered features from the ground up for small businesses. At the center is Shomi, an AI assistant that replaces traditional voicemail with real-time transcription, scheduling, prioritization, and even spam filtering. For SMBs struggling with labor shortages and customer service pressures, this enables efficiency and accessibility—letting them “be in two places at once.”

Nijhuis emphasizes that this isn’t about chasing hype. Enreach has been developing its AI platform since 2020 and is now seeing strong demand as partners seek to deliver measurable productivity gains, not just incremental cost savings. “We don’t just want to compete on price,” he notes. “We want to help partners create real value and engage directly with CEOs by solving staffing and growth challenges.”

For ICT partners, the opportunity is significant. Enreach’s AI-integrated UCaaS and mobile services enable resellers to differentiate in a commoditized market, expand their value proposition, and strengthen long-term relationships with SMBs.

To learn more about Enreach, visit enreach.com.

“We do the hard stuff so our partners can go sell.” That’s how Brian Cuppett, Senior Vice President of Specialty Technologies at ScanSource, describes the company’s newest announcement: a broadened partnership with Zoom.

In an interview with Doug Green, Publisher of Technology Reseller News, Cuppett detailed a new resale agreement that allows VARs and partners to transact directly through Zoom’s marketplace—expanding beyond the agency model that ScanSource has offered since acquiring Intelisys in 2015. The move opens doors for partners to choose the best fit between resale and agency models, while also combining licenses with physical devices such as phones, headsets, and video collaboration tools.

The announcement was made at ScanSource Partner First, where partner response has been immediate. Cuppett said many are eager to shift select accounts from agency to resale to recognize top-line revenue on their books. He tied the deal to a broader company goal of raising recurring revenue from 20% today toward 30–50% in the next few years.

Cuppett also outlined ScanSource’s Cisco Blueprint program, part of its Evolve initiative, which guides partners through Cisco’s upcoming 360 program changes. “We want our partners ready to execute when Cisco’s program takes full effect in early 2026,” he explained.

The conversation turned to AI, where Cuppett stressed that ScanSource is playing both offense and defense—educating partners on how suppliers like Cisco are using AI to fight cyber threats, while also pointing to innovations in network monitoring, collaboration quality, and even noise-cancellation features like HP Poly’s acoustic fence.

“AI is not just a technology trend—it’s a way to solve real problems for customers,” Cuppett said. He emphasized ScanSource’s role as an educator and enabler, ensuring partners can capture opportunities without getting lost in vendor complexity.

Learn more at www.scansource.com

“Our charter is to make it easy for our partners to add,” says Ansley Hoke, Senior Vice President of ScanSource’s Integrated Solutions Group (ISG).

In a conversation with Doug Green, Publisher of Technology Reseller News, at ScanSource Partner First, Hoke outlined how the newly launched ISG is designed to help partners expand their technology stacks, increase margins, and enter new markets with less complexity.

The ISG brings together software, services, and next-generation products—from connectivity and deployment solutions to robotics, AI-driven worker safety software, and private cellular networks. At the show, ScanSource unveiled LaunchPoint, a dedicated team within ISG focused on scouting and scaling emerging technologies such as smart carts, drones, robotics, and AI applications.

Hoke emphasized that ISG is not just about introducing new products but also about enabling services-based revenue models. Through simplified onboarding, enablement resources, and flexible deployment and billing models, partners can more easily add recurring revenue opportunities without being burdened by complexity.

A key showcase at Partner First was ScanSource’s Smart Warehouse Solution, which integrates advanced technologies like robotics and AI with core warehouse systems. This “smart series” approach provides a blueprint for partners to expand into vertical markets by layering innovation onto existing infrastructure.

Importantly, ISG supports both current and new partners. For organizations not yet working with ScanSource, Hoke highlighted the company’s dedicated onboarding team that helps accelerate engagement and adoption. “We just want to make sure that we are an accelerator engine for them to grow,” she said.

For more information, visit scansource.com and explore the Integrated Solutions Group section.

“To boldly go where no SIM has gone before.” That was the theme at the Advantix booth during ScanSource Partner First, where Ansley Hoke, Senior Vice President of ScanSource’s Integrated Solutions Group (ISG), joined Doug Green, Publisher of Technology Reseller News, to discuss the company’s expanding role in wireless connectivity.

Hoke explained that Advantix, now part of ScanSource’s ISG, is the multi-carrier wireless connectivity arm of the business, designed to help partners extend connectivity beyond the four walls with WAN-enabled devices. Through ScanSource’s distribution facilities, partners can provision physical SIMs or eSIMs directly into devices, kit them, and ship them to end customers—streamlining deployment and reducing friction.

The integration of Advantix into ISG reflects ScanSource’s commitment to delivering recurring revenue services and enabling partners to compete more effectively in the growing mobility market. With Advantix’s always-on, multi-carrier SmartSIM technology, end users are assured seamless connectivity regardless of carrier or coverage area.

To simplify adoption, Advantix provides a full suite of enablement resources and training videos, alongside a revamped website to support partners with onboarding and activation. As Hoke emphasized, “It is really seamless on being able to onboard quickly and get the activations working out of the box.”

For more information, visit scansource.com or explore resources directly at advantixsolutions.com.

“Shadow AI is real—60 to 80% of employees are already using AI at work, whether it’s sanctioned or not.”

That’s the wake-up call from Vinay Goel, CEO of Wald.ai, in a new Technology Reseller News podcast with publisher Doug Green. Goel explains how Wald.ai is helping enterprises and MSPs enable AI safely, in an era when sensitive data is routinely—and often unknowingly—pasted into public AI assistants.

Wald.ai acts as a real-time secure proxy between employees and large language models, identifying context, masking sensitive data, and then rehydrating responses—ensuring no trade secrets, HR issues, or financial plans ever leave the company. Unlike traditional DLP, which only catches names or payment data, Wald.ai detects and protects the 85% of sensitive content that standard tools miss.

The company’s recent partnership with TD SYNNEX and availability on the Google Cloud Marketplace gives MSPs and channel partners a fast track to bring AI security to their customers. For MSPs, Wald.ai is positioned as a simple, self-service platform with no heavy learning curve—plus bundled access to leading AI models like ChatGPT, Gemini, Claude, and Grok without separate agreements.

Goel highlights early adoption in regulated industries such as finance, healthcare, and law, but emphasizes the platform’s horizontal value: “Every sector has trade secrets worth protecting, from supply chains in manufacturing to product roadmaps in tech.”

Learn more at wald.ai

“Giving back has always been in our DNA,” says Wendy Thacker of ScanSource, reflecting on the company’s growing commitment to community engagement.

In an interview with Doug Green, Publisher of Technology Reseller News, at ScanSource Partner First, Thacker shared how ScanSource is scaling its Impact 360 program, originally launched in Greenville, South Carolina, to new communities across the U.S., including South Haven, Mississippi, Dallas, Texas, Sacramento, California, and Tempe, Arizona.

The initiative takes a 360-degree approach to student and family support, addressing education, food and clothing insecurity, physical and mental health, and enrichment experiences. Through hands-on engagement, more than 150 partners, employees, and family members have already participated in activities ranging from fall festivals and classroom takeovers to healthy eating demos.

A highlight of this year’s program was the involvement of Thomas Kearns Elementary School students, who designed and painted footballs that will be showcased at Dallas Cowboys Stadium. The winning design, selected through a social media contest, will earn the entire class an ice cream sundae party.

ScanSource’s efforts are supported by the ScanSource Charitable Foundation, which has contributed over $22 million to communities since its inception. To help others replicate this success, the company created a community playbook that provides project plans, budgets, and best practices for building impactful local programs.

Thacker emphasized that ScanSource partners, suppliers, and employees all play a critical role: “Helping create impact for others in the communities where they work and live is very important to us because they’re part of our extended family.”

For more details on ScanSource’s charitable work and to download the community playbook, visit scansource.com.