Channel Partners Conference & Expo 2025 | Las Vegas

"Be the trusted business advisor."

That’s the message from Ryan Henley, Chief Revenue Officer at NUSO, who joined Technology Reseller News publisher Doug Green live on the opening day of the Channel Partners 2025 expo.

For years, Henley noted, MSPs have been encouraged to be “trusted technology advisors.” But at this year’s show, NUSO is pushing for a shift—one that positions channel partners not just as tech experts, but as core strategic partners who help customers grow and protect their businesses.

“It's not about selling software—it’s about elevating the business,” said Henley. “Whether it's customer experience or compliance, we can help our partners deliver real business outcomes.”

Helping MSPs Go Beyond the Stack

NUSO offers a fully integrated service platform that includes:

Omnichannel contact center solutions for both enterprise and informal CX environments

Compliance tools to support HIPAA, PCI, and GDPR requirements

A UCaaS foundation powered by NUSO’s own telephony network

What sets NUSO apart is ownership. All platform elements are built and operated in-house, offering MSPs a single partner with end-to-end accountability.

“You’ve got one throat to choke, or one back to pat,” Henley quipped. “It simplifies support and strengthens the value MSPs can offer.”

A Channel-Only Strategy

As a 100% channel-focused company, NUSO is using its presence at Channel Partners to reinforce its commitment to resellers and service providers across North America and beyond.

“We’re here to help partners break out of the technology-only mindset,” said Henley. “By enabling them to deliver customer experience, compliance, and communications—under one roof—we’re helping them transform into true business advisors.”

Henley sees this evolution as essential in a changing market.

“When you focus on the success of others, everyone wins,” he said.

To learn more, visit nuso.cloud or stop by their booth if you’re attending Channel Partners this week.

Listen to the full podcast at TelecomReseller.com or on your favorite platform.

Enterprise Connect 2025 Podcast | Technology Reseller News

(Previously LIVE at Enterprise Connect 2025)

“If you can’t dial 911, nothing else really matters,” says Mark Fletcher, CEO of 911inform and one of the nation's foremost advocates for 911 modernization. Speaking with Doug Green at Enterprise Connect 2025, Fletcher sheds light on the critical, and often overlooked, challenges enterprises face in achieving compliance with federal emergency communications laws.

In this special episode of Technology Reseller News, Fletcher discusses the evolution of emergency services from basic 911 access to next-generation 911 (NG911) deployments. Many enterprises still fall short on key requirements like dispatchable location—especially as workforces have become more mobile and distributed. Fletcher, who played a pivotal role in crafting and advocating for legislation such as Kari’s Law and the RAY BAUM’s Act explains how these laws transitioned from FCC rules to enforceable federal mandates under Title 47 of the U.S. Code.

Fletcher urges IT managers and telecom professionals to consult with experts who specialize in 911 compliance. He emphasizes that the complexity of these laws—combined with the shift to IP-based and nomadic communications—requires careful planning and a multidisciplinary approach. “Telecom engineers aren’t legal experts, and police departments aren’t telecom engineers,” he says, highlighting the importance of cross-functional strategy.

Fletcher’s company, 911inform, goes beyond compliance, offering full-scale emergency event management that integrates panic buttons, gunshot and license plate detection, and IoT-triggered alerts into an intelligent NG911 payload for first responders. As more emergency calls originate from devices—not humans—solutions like these are becoming essential.

To learn more, visit 911inform.com, explore Fletcher’s insights at Fletch.tv, or get practical tips at 911tips.com.

Cloud Communications Alliance Preview | Technology Reseller News Podcast

“It’s not just a deterrent—it’s a disincentive. We make robocalls so expensive, scammers stop calling.” — Michael Gough, ICA, Intelligent Communications Assistant. With the Cloud Connections Conference just days away (April 14–16 in St. Petersburg), both the Technology Reseller News and Cloud Communications Alliance communities are tuning in. On this special joint podcast episode, Doug Green, publisher of TR News, welcomed Michael Gough, CEO of ICA, one of five handpicked presenters in the upcoming CCA Solutions Showcase. And what Michael brought was more than just a preview—it was a live demonstration of how ICA is changing the game in communications security.

One Platform to Block Them All

“Too many robocalls. Too much spam. Too many scam texts,” said Gough. “Branded calling helps, and STIR/SHAKEN helps—but only a little, and only sometimes.” ICA’s platform changes that by combining behavioral analysis, graph neural networks, and a cross-channel approach to stop spam across voice, SMS, email, and social media—without invading user privacy. In a live demo, Gough showed how ICA’s digital assistant traps and stalls bad actors with lifelike conversations. “We call it scam the scammer,” he said. “They waste time, lose money, and stop calling.”

A Better Call Experience—Everywhere

Unlike legacy solutions, ICA works across all major communications platforms. The system distinguishes between contacts using relationship signals—like shared social media links or known contacts—and then filters calls accordingly. In a second demo, Gough showed how ICA intelligently handled a call from a trusted contact, verifying the reason for the call and sending a message when the recipient wasn’t available. “It’s seamless for the people you know and smart for the ones you don’t,” Gough explained.

Looking for Partners

At Cloud Connections, ICA is actively seeking three new partners to integrate its technology. “This isn’t vaporware,” Gough said. “We’re already live. We’re just looking to scale.” That’s the power of CCA’s event model, Doug Green noted. “This isn’t a trade show. It’s a connections event—and ICA is a perfect example of what happens when innovation meets the right audience.”

Learn More

Don’t miss Michael Gough’s live demo on April 15 at the Cloud Connections Conference. For more information or partnership inquiries, visit myica.ai.

#CloudConnections #CloudCommunicationsAlliance #RobocallDefense #SpamPrevention #AI #GraphNeuralNetworks #CommsSecurity #MichaelGough #ICA #VoiceAI #TechnologyResellerNews #CloudSecurity

Podcast with Crystal Miceli, Vice President of Product & Industry Marketing

ORLANDO, FL – In a live interview from the show floor at Enterprise Connect 2025, Crystal Miceli, Vice President of Product & Industry Marketing at Talkdesk, joined Technology Reseller News publisher Doug Green to unveil three major product announcements from Talkdesk. The news highlights the company’s ongoing innovation in AI-powered customer experience, with new capabilities that are already resonating with customers and prospects at the event.

Talkdesk After Hours

“Talkdesk After Hours has been the talk of the show,” said Miceli. “It’s a turnkey solution that lets companies go from an 8-to-5 operation to 24/7 support in 59 languages.” Designed for businesses that lack resources for around-the-clock support or multilingual agents, After Hours gives them the ability to compete with enterprises that do—without the overhead.

AI Agents for Voice

Talkdesk also announced the general availability of AI Agents for Voice. “We were one of the first to market with agentic AI in a contact center platform back in October,” Miceli noted. While digital channels were the initial focus, Talkdesk has now cracked the more complex challenge of voice—enabling autonomous agents that can complete tasks in real time, without latency or awkward pauses. It’s part of the company’s broader Ascend AI platform.

Talkdesk Knowledge Creator

The third announcement addresses a long-standing challenge in contact centers: knowledge management. “AI is hungry for knowledge,” explained Miceli, “but creating and maintaining that knowledge is labor-intensive.” Talkdesk Knowledge Creator automates the process by surfacing the most-needed answers based on real customer interactions, generating knowledge cards for approval and reuse. “For the first time, customers are seeing a real solution to a problem they didn’t think could be solved.”

AI That Works—Now

While many vendors are talking about agentic AI, Talkdesk is delivering it. “We’re not just talking—we’re shipping,” said Miceli. “These are generally available products today.” She also emphasized Talkdesk’s industry-specific focus across healthcare, finance, and retail, giving customers tailored solutions to fit their regulatory and operational needs.

Talkdesk at Enterprise Connect

Talkdesk showcased these innovations at booth 1105, where visitors could see live demos and explore how AI-powered tools can be deployed quickly and effectively.

Learn more at: www.talkdesk.com

Podcast with Steve Allcock, Customer Solution CTO, BT Group

Enterprise Connect 2025 – Orlando

“We’re reaching a point where the network is now the computer,” said Steve Allcock, Customer Solution CTO at BT Group, in a revealing podcast recorded live at Enterprise Connect 2025. Speaking with Doug Green of Technology Reseller News, Allcock explained how BT’s new Global Fabric platform is redefining how enterprises, carriers, and cloud players build, scale, and secure their digital operations.

From Infrastructure to Intelligence

BT’s Global Fabric—a global, software-defined, as-a-service network architecture—has quietly gone live, already spanning the majority of the world’s cloud-native facilities. Built over the past two years with significant investment, Global Fabric connects cities and sites worldwide in minutes with 100Gbps pipes, delivering agility, automation, and orchestration at unprecedented scale.

“In a time when many telecoms are scaling back, we’re doubling down on innovation,” said Allcock. “This is the foundation for growth—not just for BT, but for any enterprise with global ambitions.”

Designed for the AI Era

Global Fabric isn’t just about high-speed links. It’s been purpose-built for AI. “Our customers need infrastructure that can support the power, responsiveness, and regulatory complexities of AI deployments,” Allcock emphasized.

He explained how the explosive growth of large language models (LLMs), retrieval-augmented generation (RAG), and inference at the edge is putting extraordinary strain on networks and data centers—prompting unprecedented CapEx from hyperscalers. In fact, some global firms are tearing down newly built data centers just to rebuild them with liquid cooling to meet AI’s intense power demands.

CPaaS, Agentic AI, and Global Reach

Allcock also spotlighted BT’s work with the CPaaS Acceleration Alliance and global collaboration platforms like RingCentral and Zoom. By partnering with CPaaS innovators and offering BT’s network APIs to intelligent agents and AI workflows, BT is paving the way for a more automated, AI-aware communications landscape.

“We’re entering the era of the human user interface—where instead of clicking, you just tell the system what you want,” said Allcock. “BT’s Global Fabric is ready for that world.”

Want to Learn More?

Visit bt.com/globalfabric or contact [email protected] to explore how Global Fabric can future-proof your AI and connectivity strategies.

POTS and Shots Podcast with Jake Jacoby, TELCLOUD

“We’re not just replacing a phone line. We’re replacing the way critical infrastructure communicates—reliably, safely, and for the long haul,” says Jake Jacoby, co-founder of TELCLOUD. In this edition of the “POTS and Shots” podcast series, Jacoby breaks down the steps to successful POTS replacement and why keeping the message simple for customers is just as critical as the technology itself.

Identifying the Line and Its Purpose

Not all analog lines are created equal, and Jacoby reminds us that the first step is understanding what the POTS line is actually doing. “Is it powering a fire alarm, an elevator, a fax machine?” he asks. TELCLOUD’s solution is built to replace any POTS line use case, but it’s essential to configure it properly for the application, especially when life safety is on the line.

Solving for Signal in Tough Environments

Installation challenges often boil down to one thing: connectivity. “You’d be surprised how many telco rooms are buried deep in basements,” Jacoby explains. With many legacy POTS replacement systems, poor cellular signal in these spaces can create deployment headaches. TELCLOUD’s modular approach separates the cellular router from the endpoint device, allowing installers to place the router up to 250 feet away—wherever the strongest signal lives. “It’s flexibility that guarantees a successful install,” says Jacoby.

Keep It Simple for Customers

When communicating the switch to end-users, Jacoby says the message should be clear and jargon-free: “It works. We’ll handle it. And it’s built for the future.” TELCLOUD’s support for 5G routers ensures the solution isn’t just functional today, it’s viable for the next decade or more.

This Week’s Tequila: Casa Dragones Blanco

In keeping with the “Shots” side of “POTS and Shots,” Jacoby introduced Casa Dragones, a small-batch, ultra-premium Blanco tequila. “It’s crystal clear, spicy, and fresh. Don’t mix it—just sip it,” Jacoby advises. Made without aging, it offers a pure expression of the agave plant and makes a perfect pairing for a discussion about modern clarity in POTS replacement solutions.

Learn More

TELCLOUD offers white-label, managed solutions for resellers and partners looking to modernize analog infrastructure. Learn more at www.telcloud.com or call 844-900-2270.

SkySwitch, the leading next-generation white-label UCaaS provider, announced at Channel Partners 2025 that it has launched a new option within their existing partner program, the Foundations program. The Foundations program offers all the benefits of its Wholesale program—a rock-solid UCaaS platform and technology with a wide range of features, backed by a team of experts, all delivered under the partners’ brand—and additionally provides back-office support. See the podcast below.

With the Foundations program, SkySwitch handles all the billing, taxation, and regulatory work while keeping the partner’s brand front and center. By taking on the back-office tasks, it allows partners to focus on growing their brand and delivering communication solutions to their customers. The existing Wholesale program is still available for partners who have the resources and processes in place to manage the back-office billing, taxation, and regulatory tasks. Now partners have the option to choose the program that best suits their needs.

“As a white-label provider, SkySwitch invests heavily in our partners’ success. This goes beyond the product itself, and that’s what the Foundations program is all about,” said David Hardy, General Manager of SkySwitch. “Not every partner has the desire, or bandwidth to manage these critical back-office and go-to-market functions. Having the option to outsource all that to the same partner that provides the underlying UCaaS technology can be a game-changer.”

For more information about our new SkySwitch Foundations Partner Program, visit us at [email protected].

ABOUT SKYSWITCH

SkySwitch is the leading US-based white-label Unified Communications-as-a-Service (UCaaS) provider offering MSPs, VARs, telecom agents, interconnect ISPs, and WISPs, a cloud-based voice platform to brand as their own. With a thorough on-boarding process, we educate you on everything you need to know to start selling the most in-demand solution for a hybrid workforce. SkySwitch is a BCM One company.

Podcast with Chandra Pandey, Founder & CEO, Seceon – recorded at MSP Summit, Channel Partners 2025

At the 2025 MSP Summit in Las Vegas, Seceon founder and CEO Chandra Pandey shared how his company is reshaping cybersecurity delivery for MSPs and MSSPs. Speaking with Doug Green, publisher of Technology Reseller News, Pandey outlined a powerful vision: giving MSPs the tools to provide better-than-enterprise-grade security at a price point even the smallest customers can afford.

“Threat actors don’t care which vendor you use—they know how to get around siloed tools. You need a platform that works in real time, across all telemetry, with built-in remediation.”

Founded over a decade ago, Seceon was built from the ground up as a cybersecurity platform, not a patchwork of point solutions. The result is a fully integrated stack that ingests application, network, and endpoint telemetry in real time, correlates context with global threat intelligence, and automatically neutralizes threats—through auto-remediation or actionable, guided response.

Pandey emphasized Seceon’s multi-tenant, multi-tiered architecture, designed specifically to empower MSPs to deliver advanced protection with minimal overhead. For MSPs, that means onboarding hundreds of customers quickly and cost-effectively, while building long-term stickiness and recurring revenue.

A featured case study discussed during the podcast tells the story of a mid-sized MSP that suffered a significant breach while using conventional SIEM and EDR tools. After transitioning to Seceon, the company not only secured its infrastructure, but transformed its business—growing revenue by triple digits and achieving 60%+ margins by reselling advanced cyber services through Seceon’s platform.

“It’s not just margin for profit—it’s margin to invest in people, deliver better service, and grow. That’s the power of platform-based cybersecurity.”

Pandey’s message to the channel at MSP Summit was clear: cybersecurity is no longer a luxury reserved for the enterprise. With Seceon, MSPs can deliver superior protection to SMBs and SMEs—and thrive doing it.

Learn more: www.seceon.com

At Channel Partners 2025, Robert Serretti shares how immersive collaboration spaces drive stickier solutions for partners

“We really see the channel as the best way to go to market. Once partners experience the platform, the ideas start to pop.” Robert Serretti, CTO, TeleSpeak

LAS VEGAS, NV – Channel Partners Conference 2025 – As hybrid work becomes the norm, collaboration tools are evolving to meet the moment. One company embracing this shift with immersive technology is TeleSpeak, a software development firm that offers Office Anywhere, a virtual, persistent workspace designed to replicate the energy and spontaneity of a physical office environment—without the commute.

Robert Serretti, TeleSpeak’s CTO, joined Technology Reseller News to explain how Office Anywhere is redefining what it means to "show up" to work in a hybrid world.

From Zoom Fatigue to Persistent Presence

Office Anywhere isn’t just another video conferencing app. Instead, it creates a visually immersive digital office, complete with rooms, desks, doors to knock on, and the feeling that colleagues are just down the hall.

“If you’re in the office and your co-worker’s door is open, you pop in. If it’s closed, you knock. We replicate that virtually,” said Serretti. “It combats the isolation many remote workers feel and fosters real connection.”

The platform integrates seamlessly with Zoom, Microsoft Teams, Google Meet, AWS Chime, and leading CCaaS and UCaaS systems, including Salesforce, Genesys, HubSpot, and others.

Designed for Contact Centers, Classrooms, and Creatives

Office Anywhere offers vertical-specific spaces:

Contact Centers with call flows and integrations

Virtual Classrooms for education providers

Custom Spaces, from corporate HQs to Millennial Falcon-themed hubs

Built-in assets like SIP phones and CRM dashboards allow users to work inside familiar systems—just within an immersive, collaborative space.

A Sticky, Monetizable Opportunity for Channel Partners

TeleSpeak is channel-first. For MSPs, agents, and solution providers, the platform offers:

25% recurring commission

Free use of the platform for partner orgs

Custom-branded, immersive demo environments

Flexible price points for SMB, mid-market, and enterprise

Pricing starts at $95/month for up to 10 users, scaling to custom deployments for large teams.

“It’s sticky,” Serretti emphasized. “Because it layers on top of existing platforms—CCaaS, VoIP, CRM—it enhances what partners already sell.”

TeleSpeak is actively onboarding new partners. Visit telespeak.net to see a live demo and explore the platform. Interested partners can contact Robert Serretti directly at [email protected].

As Serretti noted, “Once people use it, they start to see the possibilities.”

Channel Partners 2025 | By Doug Green

“Channel Partners is my favorite week of the year,” said Michael Day, Head of Channel for GoTo, kicking off our conversation at one of the telecom industry’s most energized events. “I always call this the Super Bowl for the channel.” And this year, GoTo came ready to play. GoTo, known for its legacy brands like LogMeIn and products such as Rescue and Grasshopper, made waves at Channel Partners with a suite of AI-powered solutions aimed squarely at solving one of the most pressing problems in customer experience: making customers feel seen, known, and understood—without losing the human touch.

AI for Auto Dealers, Built to Scale

While GoTo is a horizontal platform serving sectors from healthcare to education, Day spotlighted GoTo’s deep investment in the automotive vertical, where the company now powers what may be the largest installed base of unified communications and contact center technology for dealerships.

“The recent enhancements to our automotive platform allow dealers to do more than just answer calls,” said Day. “They now have tools to delight customers—whether they're buying a car, getting service, or just dreaming about their next road trip.”

By integrating GoTo's UCaaS and CCaaS tools into mission-critical dealership systems, auto retailers can recognize a customer by name, know their purchase history, and respond through the customer's preferred channel—be it phone, web, or social media.

Meet the AI Receptionist

At the heart of this rollout is GoTo’s new AI Receptionist, currently available in five languages and expanding fast. Unlike traditional IVR systems, the AI Receptionist understands natural language, detects sentiment, and knows when to bring in a human. It doesn’t just route calls—it enhances the employee experience by freeing up staff to focus on more complex tasks, while maintaining a high level of customer care.

“AI won’t replace humans,” Day emphasized. “But it will make them more effective.”

Internal Proof, Real-World Confidence

GoTo has already road-tested this tech on its own platform. With over 100,000 Grasshopper users—mostly solo entrepreneurs or small businesses—GoTo used its AI stack to resolve 30% of support calls without human intervention. The remaining 70%? Reserved for the nuanced, high-touch conversations AI isn’t meant to handle.

“That’s why we’re confident,” said Day. “This isn’t a roadmap product. It’s live. It’s working. And it’s already winning business—right here on the show floor.”

MSPs, LogMeIn, and the Power of GoPilot

The momentum isn’t limited to voice. GoTo’s MSP-focused tools, still branded under the trusted LogMeIn name, now feature GoPilot, an AI engine embedded in RMM and remote support tools. It enables faster scripting, real-time language translation, and seamless issue resolution—breaking down communication barriers across global IT environments.

“MSPs love these tools,” Day said. “They’re seeing what AI can do for support, and they’re turning that into value for their customers.”

One Brand, Many Strengths

While the LogMeIn name still resonates in IT circles, Day made clear that all of this innovation rolls up under one umbrella: GoTo. Whether it’s UC, contact center, or IT management, GoTo’s channel-first strategy is designed to empower partners with tools that are ready to sell, support, and scale—today.

Learn more at GoTo.com.