Enterprise Connect Podcast | Technology Reseller News

“We saw a 90% increase in click-throughs and a 280% lift in conversions by switching from SMS to RCS,” says Chris Radanovic, Product GTM Marketing Director, Infobip. At Enterprise Connect 2025, Infobip made a strong case for Rich Communication Services (RCS) as the new standard in enterprise messaging. In a podcast interview with Technology Reseller News publisher Doug Green, Infobip’s Chris Radanovic outlined how RCS is rapidly gaining traction, backed by powerful early results and expanding carrier support.

A Trusted Alternative to SMS

Traditional SMS lacks branding, verification, and interactivity. RCS, by contrast, enables businesses to send branded, verified messages that build trust with consumers. Delivered natively through Android and now supported on Apple devices, RCS messages display the sender’s name, logo, and topic — eliminating the anonymity and uncertainty of unrecognized phone numbers.

“SMS can feel like a cold transaction,” said Radanovic. “With RCS, users see a verified brand and are far more likely to engage.”

Proof of Performance

In a side-by-side test with a national retailer during Black Friday, Infobip compared identical SMS and RCS campaigns. The RCS version achieved a 90% higher click-through rate, and when enhanced with embedded video, delivered a 280% increase in conversions.

“These are real-world, measurable outcomes,” said Radanovic. “And they validate what we’re seeing across the industry — RCS drives results.”

Carrier Momentum and Market Readiness

With Verizon and T-Mobile already live and AT&T set to support RCS soon, Infobip is positioned to deliver nationwide RCS deployment in the U.S. With Apple’s support for Google RCS messaging, the reach extends across nearly all mobile users.

For enterprises already using SMS, the transition is straightforward. Existing SMS opt-ins apply to RCS, and Infobip offers low-lift A/B testing programs to showcase the difference in performance.

A Growing Appetite Among Brands

Radanovic reported increasing interest from brands at Enterprise Connect, noting that many enterprises are now moving beyond awareness to active planning and pilot testing.

“Brands are asking, ‘Where are you with RCS?’ and ‘Are the carriers ready for us?’ That shift in conversation shows momentum,” he said. “And with Infobip as a trusted carrier-integrated partner, we’re making RCS deployment as seamless as possible.”

Learn more about RCS and Infobip’s enterprise messaging platform at www.infobip.com

Enterprise Connect Podcast | Technology Reseller News

“It’s not just about seeing and hearing — it’s about being seen and heard clearly.” – Brian Phillips, Head of Poly Room Solutions & Software Product Marketing, HP

At Enterprise Connect 2025, HP | Poly brought a fresh focus to what many call “the last frontier” of hybrid work — the meeting room. In a conversation with Technology Reseller News publisher Doug Green, Brian Phillips shared how HP | Poly is redefining the room experience with layered AI technologies, smart camera innovations, and next-gen audio enhancements, all backed by HP’s powerful compute infrastructure.

Beyond Note-Taking: The AI-Infused Meeting Room

From Microsoft Copilot integration to automated transcription and action-item generation, AI is rapidly changing collaboration. But for HP | Poly, that’s just the beginning. Their focus is also on in-meeting clarity — ensuring every participant is seen and heard with precision, no matter where they’re joining from.

Smart Cameras with Real Intelligence

HP | Poly has long pioneered camera intelligence with Poly Director AI, blending years of behavioral insight with real-time scene awareness. Now, they’re pushing the envelope with multi-camera experiences. Their collaboration with Zoom on Zoom Intelligent Director uses multiple in-room cameras — including center-of-table views — to capture natural angles and prioritize what Phillips calls the “best face forward” experience.

Noise-Free, Reverb-Free Audio

On the audio front, NoiseBlock AI now includes de-reverbing to tackle the challenges of today’s glass-heavy, open meeting spaces. Whether participants are in a reverb-prone boardroom or calling in from a noisy airport, Poly’s technology ensures only the speaker’s voice cuts through. “It’s just your voice — crystal clear,” said Phillips.

Actionable Insights for IT

Managing thousands of devices across global offices is no small feat. That’s where Poly Lens and its new Voice Score AI come in. IT admins can now remotely assess speech clarity and background noise, and receive real-time recommendations — all without stepping foot in the room.

Why It Matters

In a post-pandemic world where hybrid meetings are the norm, the stakes are high. “The outcome has to be better,” Phillips emphasized. HP | Poly is making sure that happens — by combining decades of room expertise with the latest in AI and device management innovation.

Learn more at https://www.hp.com/us-en/poly.html , www.poly.com and hp.com.

Following Mobile World Congress 2025, Jonathan Bean, CMO of Sinch, a leader in digital customer communications, sat down with Doug Green, publisher of Technology Reseller News, to discuss key trends shaping enterprise communications, AI, and API integrations.

Jonathan shared insights into Sinch’s market positioning and its role in advancing digital communications through AI and next-generation messaging solutions. He also discussed Sinch’s ambitions with RCS (Rich Communication Services) - highlighting its potential to enhance customer engagement for enterprise brands, revolutionize brand messaging, and drive rapid adoption in key markets. As brands increasingly leverage RCS, they can deliver rich, interactive content directly into users’ existing chat channels, transforming the way they connect with customers.

Visit https://sinch.com/

Enterprise Connect Podcast | Technology Reseller News

“You don’t have to be a voice expert anymore — we’ve made UCaaS and CPaaS accessible for developers.” – Jim DeWald, CRO, White Label Communications

In a space where voice integration can be daunting, White Label Communications is changing the narrative — offering enterprises, SaaS providers, and ISVs a new way to bring UCaaS and CPaaS capabilities into their applications without deep telephony expertise.

At Enterprise Connect 2025, White Label CRO Jim DeWald and Head of Partnerships Zachary Konopka joined Technology Reseller News publisher Doug Green to share how their company is evolving its long-standing white-label platform to support enterprise-grade, developer-friendly integrations.

From Turnkey UCaaS to DIY Integration

Traditionally known for enabling MSPs and resellers to offer UCaaS under their own brand, White Label Communications has now exposed the full range of its UCaaS and messaging capabilities via API and webhooks. This move empowers developers and enterprise teams to embed voice, messaging, and multichannel communication directly into their own applications — creating personalized workflows and enhancing customer engagement.

“We used to deliver a turnkey UCaaS business in a box,” said DeWald. “Now, we’re offering a DIY model where enterprises can build their own integrations — with our platform as the foundation.”

Why CPaaS Matters More Than Ever

CPaaS (Communications Platform as a Service) is no longer optional — it’s the backbone of how businesses engage customers. From appointment reminders and one-time passcodes to SMS billing alerts and chatbot interactions, CPaaS enables businesses to meet users on the channels they prefer.

“Whether it’s voice, text, email, or chat — we give organizations a single API that connects them to 8 or 9 channels,” said Konopka. “And with automatic failover, your message still gets through, whether the end-user is on RCS, SMS, or even email.”

Bringing Enterprise-Grade Capabilities to the Channel

While White Label doesn't sell directly to end users, its platform enables service providers to deliver modern, integrated communication services to enterprises — often with development times measured in days, not months.

“Our clients know their end customers better than anyone,” noted DeWald. “We just give them the tools to make their offerings more sticky, more valuable, and more resilient.”

From UCaaS to CPaaS and Beyond

With an emphasis on modularity, ease of use, and integration speed, White Label’s platform lowers the barrier to entry for voice and messaging development. Whether it’s a self-storage company enabling SMS billing, or a SaaS platform adding omnichannel support, the company’s white-label model lets partners maintain their brand while delivering high-impact communication features.

Learn more at www.whitelabelcom.com.

White Label Communications will also be attending Channel Partners in Las Vegas.

At a conference buzzing with AI demos and futuristic ideas, Steven Karachinsky, CEO of Ziro, brought a much-needed perspective: don’t forget the basics.

In our interview at Enterprise Connect, Steven emphasized that while it’s exciting to talk about AI and agentic assistants, many customers are still navigating the day-to-day challenges of migrating to Microsoft Teams Phone—things like porting, device setup, 911 compliance, and managing user adoption.

“Being an innovator isn’t just about what’s next—it’s about solving what’s right in front of the customer,” Steven shared.

Ziro is meeting customers where they are. Whether they’re just starting the migration, partway through, or fully deployed and looking to optimize, Ziro offers the tools, automation, and expert support to simplify the journey.

While Teams Phone adoption is growing, millions of users still sit on legacy systems. Ziro is helping organizations bridge the gap—ensuring that those foundational steps aren’t skipped in the rush toward next-gen features.

This message landed with refreshing clarity: it's not about AI or fundamentals—it's about both.

Learn more at goziro.com

#EnterpriseConnect #MicrosoftTeams #UCaaS #DigitalTransformation #AI #TeamCollaboration #VoiceTechnology #Ziro #CloudMigration #CustomerExperience #Leadership #FutureOfWork #FundamentalsFirst

Enterprise Connect Podcast | Technology Reseller News

“It’s time for some disruption in the industry — and I think we are the player for that,” says Bill Hodgson, Fanvil. As Fanvil celebrates over 20 years in business, the company is gaining new momentum with a message of innovation, integration, and affordability for enterprise and service provider customers alike. At Enterprise Connect 2025, Bill Hodgson, who represents Fanvil in North America, joined Technology Reseller News publisher Doug Green to highlight Fanvil’s expanding product line, global footprint, and disruptive potential in the IP communications market.

From OEM Legacy to Global Brand

For many years, Fanvil operated behind the scenes as an OEM and ODM partner, designing and manufacturing SIP telephones for leading global brands. Over the last decade, the company has moved into the spotlight with a full portfolio of enterprise-grade endpoints, including the latest V-Series of IP phones and specialty solutions tailored for security, healthcare, and hospitality environments.

A Complete, Interoperable Ecosystem

Fanvil’s strength lies in its ability to integrate traditional telephony with IoT, access control, and smart surveillance. From nurse call systems and in-room patient stations to emergency pull cords and door intercoms, Fanvil offers a seamless ecosystem — all centrally manageable through the Fanvil Device Management System.

“The innovation engine behind Fanvil is what makes it stand out,” said Hodgson. “We’re not just building phones — we’re building smart devices that fit into broader communication and safety workflows.”

V-Series: Enterprise Features at Disruptive Prices

The new V-Series includes models that range from basic lobby phones to advanced devices with 10-inch Android touchscreens, Wi-Fi, Bluetooth, and USB connectivity. These models support advanced use cases such as monitoring IP cameras, offering frontline staff tools that go beyond voice.

A standout example is the A320i, a specialized device with a gooseneck microphone designed for reception and security desks — providing real-time visibility into surveillance feeds.

Global Reach, Local Growth

Already well established in Europe, South America, and Asia, Fanvil is rapidly expanding its presence in North America, aiming to attract more attention from cloud communications providers and service partners seeking cost-effective, feature-rich endpoints.

A Call to the Enterprise and Channel

Hodgson’s message at Enterprise Connect was clear: “Fanvil delivers enterprise-quality hardware with modern features at very attainable price points — all backed by global support and ongoing innovation.”

To learn more, visit www.fanvil.com or contact Bill Hodgson at [email protected].

Enterprise Connect Podcast | Technology Reseller News

“We help finance stop wasting money — and help IT teams keep their sanity.” – Alex Duchovny, VP, Intratem

At Enterprise Connect 2025, Intratem brought a focused message to IT and finance leaders: technology expense management doesn’t have to be complicated — and the return on investment can be nearly instantaneous.

In a podcast interview with Technology Reseller News publisher Doug Green, Intratem Vice President Alex Duchovny outlined the company’s approach to simplifying the management of mobile, fixed, and cloud technology expenses. By combining hands-on service with customizable software, Intratem gives organizations the tools and support needed to rein in costs, improve transparency, and eliminate waste.

From Telecom to Technology Expense Management

Intratem began as a service-first organization, helping clients manage the complexities of telecom billing and mobile device provisioning. Today, the company offers a full Technology Expense Management (TEM) platform that supports modern enterprise environments — including subscription-based cloud infrastructure and usage-based billing models.

“With the shift to recurring cloud services, many organizations are unaware of how much waste is hiding in their environments,” said Duchovny. “It’s easy to spin up cloud services — but harder to manage them effectively. That’s where we come in.”

Tailored, Curated Solutions

Rather than forcing clients into a prebuilt workflow, Intratem takes a curated approach. The company aligns its tools and services with a client’s internal processes, offering automation where it makes sense, and hands-on support where it’s needed most.

“We start by understanding how the organization works — and then build workflows around that,” Duchovny explained.

Fast, Measurable Results

According to Duchovny, Intratem’s value is often felt immediately. On the mobile side, monthly plan optimization delivers savings in the next billing cycle. On the fixed side, audits quickly uncover overcharges and billing anomalies. In the cloud, even simple changes — such as identifying unnecessary weekend compute usage — can create fast financial wins.

Integrated Platform with Real Support

Intratem continues to expand its platform capabilities while maintaining its core strength: personal service. “We operate like an extension of the IT team,” said Duchovny. “Our goal is to free up internal resources so they can focus on what matters most.”

Learn more about Intratem at www.intratem.com

Enterprise Connect Podcast | Technology Reseller News

“AI isn’t here to replace humans — it’s here to make customer service smarter, faster, and more efficient.” – Jill Blankenship, CEO, Frontline Group

In this special Enterprise Connect 2025 episode, Technology Reseller News publisher Doug Green sat down with Frontline Group CEO Jill Blankenship and CRO Matt Bramson to explore the company’s dual mission: delivering cutting-edge customer experience technology while keeping the human touch front and center.

Frontline’s Edge: A Foot in Both Worlds

Frontline isn’t just advising businesses on CCaaS — they’re living it daily through their own 350-seat contact center. This real-world expertise enables them to offer something unique: deployment strategies informed by frontline operations. That hybrid approach — combining software like NICE CXone and Zoom with agent services and consultative support — is what sets them apart.

AI That Supports Agents — Not Replaces Them

Rather than jumping on the “AI-first” bandwagon, Frontline brings a pragmatic view. AI is already embedded in their analytics, quality management, and workforce tools. Their focus? Using AI to empower agents, reduce repetitive calls, and improve both CSAT and agent retention. “We envision a future with AI-driven service,” said Bramson, “but customers still need human empathy.”

Resilient, Responsive, Ready

When a global company with nearly 10,000 agents lost its internal CX team overnight, Frontline stepped in — not in months, but in days. They deployed a full support team, onboarded agents, and stabilized operations fast. That kind of agility is made possible by deep platform expertise and decades of team experience.

Built for SMB & Mid-Market Success

Unlike traditional CCaaS vendors focused on large enterprises, Frontline tailors solutions for SMBs and mid-market firms in regulated industries like finance, healthcare, and government. Whether it's compliance, rapid onboarding, or integrating omnichannel AI solutions, Frontline helps these clients scale without sacrificing quality.

Looking Ahead: Human-Centered AI

Blankenship founded the company to solve real-world customer service challenges. Now, she’s leading it into a future where AI and human agents work in tandem. With a 98% client retention rate and a reputation for fast, flexible implementations, Frontline is poised to help more businesses navigate CX transformation in the AI age.

Learn more at frontline.group or connect with the team on LinkedIn. You can also meet them at Channel Partners in Las Vegas.

Rebuilding Trust in Phone Numbers: Phound Business Launches at Channel Partners, a new platform aimed at restoring trust, privacy, and control in the phone system—this time, with enterprise-grade capabilities

In a special Technology Reseller News podcast, Dave Erickson, co-founder of Phound and long-time telecom innovator behind CarrierX and Free Conference Call, sat down with publisher Doug Green to discuss the launch of Phound Business, a new platform aimed at restoring trust, privacy, and control in the phone system—this time, with enterprise-grade capabilities.

“We’re reinventing the telephone numbering system,” said Erickson. “Over the years, trust in the phone network has eroded. Phound Business is our answer to robocalls, spoofing, and lack of identity control—bringing modern privacy-first functionality to business communication.”

Built on the foundation of the original Phound.app—a secure, self-managed caller ID and contact card system—Phound Business allows organizations to distribute virtual phone numbers to team members across devices, while maintaining full control over billing, access, and security.

A Business-Ready Phone Identity Platform

The platform gives users the ability to switch between personal and business personas, assign multiple ringtones, control availability hours, and enable detailed access settings that define who can call or message—and when.

“Think of it as a virtual closed calling network,” Erickson explained. “You can limit communications to internal departments, vendors, or even specific individuals. And when someone outside the network tries to call, they’re asked to authenticate themselves before getting through.”

Key features of Phound Business include:

Unified Billing: One admin portal for managing hundreds or thousands of phones, all billed centrally.

Comprehensive Access Controls: Permissions based on trust level, with granular control for each contact.

Privacy-First Security: All numbers are authenticated, and user data remains protected through customizable visibility settings.

Persona Switching: Seamlessly manage personal and business identities from one device.

Spam-Free Calling: Closed network architecture drastically reduces robocalls and scams.

Erickson emphasized the growing importance of trusted communication in an era of deepfakes and AI-driven scams. “We’re heading into a future where verifying who’s calling—and protecting your contact network—is more critical than ever,” he said.

Looking Ahead at Channel Partners

Phound is showcasing this new platform at the Channel Partners Conference & Expo this week in Las Vegas, where the company is meeting with resellers and MSPs interested in monetizing privacy-first telecom. “There’s real buzz around the show this year,” said Erickson. “We’re looking to partner with people who see the opportunity to clean up the phone call ecosystem—and make money doing it.”

To learn more about Phound Business or to schedule a meeting with Dave and his team, visit phound.app.

In a special Technology Reseller News podcast, Clinton Fitch, Director of Strategic Partnership at Ooma, joined Doug Green to discuss the fast-shifting landscape of POTS line replacement—and why now is the time for both enterprises and exchange carriers to act.

With over 171 million POTS lines in the U.S. in 2005, that number has plummeted to just 11.6 million in 2024, according to Telegeography. While most standard voice lines have been replaced, critical-use analog lines—such as elevator phones, fire panels, and fax machines—remain. These are now under increasing threat, as carriers begin rapidly sunsetting copper networks.

“The time for POTS replacement is now,” said Fitch, citing recent announcements such as AT&T’s plan to exit copper entirely by 2029. With the FCC’s 2019 ruling now fully in effect, carriers are allowed to abandon copper and charge premium prices for maintaining legacy lines. The result: exchange carriers and their customers may receive only 30–90 days’ notice before a vital analog line is shut down.

Enter Ooma AirDial®—a certified, all-in-one cloud-based solution designed to replace legacy POTS lines with support for elevators, fire alarms, entry systems, modems, fax machines, and more. AirDial is certified by NFPA, the New York Fire Department, and the California State Fire Marshal, and supports HIPAA and PCI compliance.

Built for rapid deployment, Ooma AirDial® offers:

Dual-path connectivity (Ethernet + LTE) with MultiPath Transport™ for maximum reliability

Remote Device Management via a secure, intuitive cloud platform

Patented packet duplication for seamless call continuity

Carrier-ready flexibility for white-label and managed service deployment

According to Ooma’s recent survey conducted with CIO Magazine, over 50% of organizations are actively evaluating or replacing their POTS infrastructure. But for the remaining users—many of whom are unaware of copper sunset deadlines—the window for a smooth transition is rapidly closing.

“We’re entering a traffic jam,” warned Fitch. “By 2027–2029, demand will outstrip supply for solutions, deployments, and expertise. If you’re not starting now, you risk getting stuck at the back of the line—and your elevators, alarms, and other systems may stop working.”

Ooma AirDial® is available now to exchange carriers, MSPs, and end customers—either through direct purchase or via carrier partnerships. With tens of thousands of units already deployed across healthcare, retail, education, and property management sectors, the solution is proven and ready to scale.

Learn more at www.ooma.com/business/airdial, or reach out directly at [email protected] to start your strategy discussion today.