Telecom Reseller / Technology Reseller News

By Doug Green

“No physical SIM, no Wi-Fi and no manual step from the end user.”

In this Telecom Reseller podcast, I speak with Cédric Jarkowsky, Head of Product at NTT Transatel, about a major step forward for eSIM technology: giving a smartphone connectivity from the moment it is first powered on.

NTT Transatel is working with Samsung to provide eSIM Bootstrap Connectivity for Samsung Galaxy Z series devices, initially in the U.S. The technology gives a new device access to 4G and 5G networks before the user has installed a physical SIM, connected to Wi-Fi or completed carrier enrollment.

Jarkowsky explains that a bootstrap profile is loaded onto the device’s eSIM at the factory. When the phone is switched on, that profile can provide the connectivity needed for activation, software updates and carrier provisioning.

“Bootstrap turns powering on a device into getting online,” Jarkowsky says, effectively collapsing several steps of the activation process into a much simpler experience.

For Samsung, the approach can also reduce operational complexity. Instead of maintaining different SIM configurations and device SKUs for individual carriers and regions, a universal bootstrap profile can support devices across markets.

The implications extend well beyond the consumer smartphone experience.

For large enterprises deploying phones across a distributed workforce, bootstrap connectivity can simplify the process of getting devices into employees’ hands and connecting them to the appropriate corporate carrier profile. IT teams can avoid some of the logistical challenges associated with shipping physical SIM cards or manually provisioning devices.

Carriers and service providers can benefit as well. Because the connectivity capability is already embedded in the handset, providers can provision their own services through applications, QR codes or remote profile installation without requiring a physical SIM.

Jarkowsky also sees an opportunity for MSPs, MSSPs and channel partners delivering mobility services. Any provider packaging mobile connectivity, devices and related services can potentially benefit from a simpler activation and provisioning experience.

The podcast also explores why Samsung selected NTT Transatel. Jarkowsky points to the company’s ability to provide 4G and 5G connectivity across more than 200 countries and territories, its distributed network infrastructure, and its ability to support deployments involving tens of millions of devices.

Another important distinction is longevity. Rather than functioning only during the device’s first activation, the bootstrap service can remain available throughout the handset’s lifecycle. That becomes valuable when a phone is factory-reset, transferred to another employee, resold or moved to another country.

The result is a technology that may change something users rarely think about until it goes wrong: the first few minutes of a device’s life.

In this podcast, we discuss what eSIM Bootstrap Connectivity is, how Samsung is deploying it, what it means for enterprises and service providers, and how embedded global connectivity could reshape device provisioning in smartphones, IoT, connected vehicles and other enterprise applications.

Learn more at transatel.com.

“Anything that moves, flies or floats needs to know where it is, stay connected and think for itself locally.”

In this Technology Reseller News podcast, Michael Schramm, co-founder and CEO of Nordian, discusses how the company is building infrastructure for physical AI—from autonomous tractors and trucks to drones and other connected machines.

Nordian combines three critical capabilities into a single platform: precise positioning, connectivity and edge computing.

Schramm says manufacturers can already assemble those capabilities individually, but doing so may require five to ten different suppliers and considerable integration work.

Nordian’s goal is to simplify that into a plug-and-play solution.

The company provides centimeter-level positioning, cellular and satellite connectivity, and local computing resources that allow equipment to continue performing important functions even when internet access is unavailable.

Nordian also works with Starlink in South America, including integrating Starlink Mini connectivity into its Ultralink platform.

For trucking and logistics, Schramm says the technology can help eliminate connectivity and visibility gaps that occur when vehicles and trailers travel through rural areas.

“About 70 percent of U.S. roads are in rural areas, so connectivity is not a given,” Schramm says.

Nordian is already deployed across tens of thousands of autonomous devices and works extensively with agricultural equipment manufacturers in South America. The company is now expanding further into U.S. transportation and logistics.

The opportunity also extends to drones, surveying equipment, autonomous machinery and other applications where reliable positioning and communications are mission critical.

For MSPs, carriers and channel partners, Nordian presents an opportunity to participate in the growing physical AI ecosystem by helping customers connect and manage machines operating far beyond the traditional office network.

Visit Nordian.com to learn more.

“We empower the channel to transform all that copper that’s being shut down.”

In this Technology Reseller News podcast recorded at Alianza Navigate 2026, David Neva and Jake Jacoby of TELCLOUD discuss the continuing POTS replacement opportunity and how the company is helping service providers migrate legacy voice and life-safety systems.

TELCLOUD is a white-label service provider focused on converting POTS lines and supporting legacy systems through a modern backend platform. The company sells through the channel rather than directly, giving MSPs and service providers a way to address copper shutdowns without building the entire solution themselves.

Neva and Jacoby say the opportunity is becoming more urgent as carriers continue decommissioning copper infrastructure.

That can impact elevators, fire alarms, emergency phones, fax lines and other systems that still depend on traditional analog connectivity.

“The shutdowns are really pushing this market now,” Neva says.

TELCLOUD has expanded its integration with the Alianza ecosystem and is already supporting a number of Alianza partners.

The company can help with everything from field services and deployment to ongoing management, support and orchestration.

Redundancy is also a major part of the solution.

TELCLOUD can support multiple connectivity paths, including cellular, fiber and Starlink, which can be especially valuable in rural locations where traditional wired infrastructure may be limited.

For MSPs and channel partners, the company offers a flexible model.

Partners can use TELCLOUD primarily for its technology and platform, or they can opt for a more complete managed-service approach that includes deployment, billing and customer support with revenue sharing.

The message to the channel is simple: do not wait for a customer’s legacy line to fail.

TELCLOUD is encouraging partners to identify vulnerable customers now and move them to replacement services before outages force an emergency migration.

Visit TELCLOUD.com to learn more.

“When a customer sees a name they recognize, a logo they trust and a call reason that matters, they’re much more likely to answer.”

In this Technology Reseller News podcast recorded at Alianza Navigate 2026, Jim Dalton, CEO of TransNexus, discusses branded calling and why he sees it as a new revenue opportunity for service providers.

Branded calling allows a business call to display the company name, logo and call reason on the recipient’s device. Dalton says that added identity can make a major difference at a time when many consumers simply ignore calls from numbers they do not recognize.

For businesses such as hospitals, alarm companies, auto dealers and other organizations that need customers to answer important calls, the value can be significant.

Dalton says service providers can use branded calling both to differentiate their voice services and to create new revenue.

“Voice has been stagnant for some providers,” Dalton says. “This gives them something new to take to their enterprise customers.”

The opportunity can work on both sides of the call. Businesses may pay a premium to originate branded calls, while terminating service providers can potentially generate revenue for displaying that branding instead of paying for traditional caller-ID dips.

TransNexus has been a longtime Metaswitch partner and sees branded calling fitting naturally into the expanding Alianza ecosystem.

Dalton says the integration is relatively straightforward, making it easier for Alianza partners to add branded calling without rebuilding their voice platforms.

Beyond branded calling, TransNexus also provides services around STIR/SHAKEN, FCC compliance, do-not-originate controls and robocall mitigation.

The company is also working on new robocall detection capabilities designed to identify problematic traffic based on who is signing the call.

Visit TransNexus.com to learn more.

“The value is in the conversation, not the call.”

In this Technology Reseller News podcast recorded at Alianza Navigate 2026, independent analyst Jon Arnold of J Arnold & Associates discusses the launch of Alianza Crux, the event’s broader AI message and what the platform could mean for service providers trying to move beyond traditional telecom.

Arnold describes analysts as the people who step back from individual products and look at the larger market: what is changing, why it matters and where the business opportunity may be heading.

At Navigate, much of that discussion centered on Crux, Alianza’s new platform and strategy for helping service providers bridge the gap between legacy voice services and intelligent communications.

Arnold says the challenge is significant because many carriers remain closely tied to PSTN-era technologies and business models while their customers are increasingly looking for AI-enabled, integrated communications.

“The value is in the conversation, not the call,” Arnold says.

Crux is designed to help service providers move in that direction by orchestrating new communications capabilities and bringing in what Alianza calls experience providers—voice AI and conversational AI companies building applications that carriers may not want to integrate themselves.

That could allow service providers to offer more turnkey AI-powered services without having to build, test and manage every application independently.

Arnold also sees trust as a central part of the strategy.

For carriers, adopting AI and new communications models means trusting that the underlying platform can help them modernize without forcing them to abandon the customer relationships and infrastructure they already have.

The opportunity, Arnold says, is not simply technological. Providers also need to find new revenue streams.

“If you stay status quo, it’s not going to end well,” he says.

Arnold says Navigate ultimately presented a model for migration: helping traditional communications providers move toward AI-enabled services while maintaining the reliability, identity and trust that have always been central to telecom.

Visit JArnoldAssociates.com to learn more.

“The hospitality vertical is something Alianza partners absolutely have access to.”

In this Technology Reseller News podcast, Jon Dulude, CEO of DuVoice Corporation, discusses how the company helps service providers enter the hospitality market by connecting hotel phone systems with property management and billing platforms.

DuVoice provides middleware that enables cloud communications providers to deliver hotel-specific features that are often required by major hospitality brands.

Those capabilities include guest-name caller ID at the front desk, automated wake-up calls, guest voicemail and housekeeping status updates sent from room phones back to the property management system.

Dulude says those features are important because many standard cloud communications platforms do not provide them natively.

For Alianza partners, DuVoice has also deepened its integration with the platform. The company can now operate as an application server within the Metaswitch/Alianza environment, improving how DuVoice works with Alianza-based deployments.

“That makes the hospitality opportunity much more straightforward for the reseller,” Dulude says.

The opportunity also extends beyond basic compliance and hotel operations.

DuVoice can use in-room phones for guest notifications, including restaurant promotions, spa offers, group messages and emergency alerts. Message-waiting indicators can help draw attention to those communications in a way that email or mobile messaging may not.

Dulude says many MSPs and service providers have historically avoided hospitality because it appeared too specialized. His message is that the vertical is more accessible than many partners realize.

DuVoice sells its software in more than 50 countries and works with service providers worldwide.

Visit DuVoice.com to learn more.

“Let’s solve problems.”

In this Technology Reseller News podcast recorded at Alianza Navigate 2026, Darren Knapp of Grandstream discusses his new role with the company, Grandstream’s expanding portfolio and the opportunity for MSPs and channel partners to take a broader look at the vendor’s capabilities.

Grandstream provides business communications and networking technology, including IP phones, cordless solutions, routers, switches, Wi-Fi access points and other infrastructure products.

Knapp says one of the things that attracted him to Grandstream was the company’s willingness to invest in new areas while allowing him to remain connected to the communications channel.

That includes AI.

Grandstream is beginning to integrate AI directly into endpoints. Knapp demonstrated the company’s new GRP Pro phone, which includes an AI button on its wireless handset. A user can press the button and use voice commands such as “call Doug Green,” allowing the phone to search the directory and place the call automatically.

“It’s simple today, but it’s a taste of what’s coming,” Knapp says.

Grandstream is also exploring capabilities such as real-time translation, caller identification and technologies designed to help users distinguish legitimate communications from scams or AI-generated interactions.

More than endpoints

Knapp says many partners still primarily associate Grandstream with phones and analog telephone adapters, but the company’s portfolio now extends much further.

Partners can deploy PoE switches, access points and communications endpoints while managing multiple device types through Grandstream’s GDMS cloud management platform.

That combination can simplify deployment and management for service providers that want a more unified approach to customer environments.

Grandstream is also continuing to work within the Alianza ecosystem, giving partners additional endpoint choices as they build services for customers.

Knapp says the larger message is that Grandstream wants feedback from the channel.

Rather than simply presenting a fixed product catalog, the company is looking for specific problems partners need solved and evaluating where new products or features can address them.

“There’s a real appetite at Grandstream to solve things,” Knapp says. “Bring us the problem and let’s see what we can do.”

Visit Grandstream.com to learn more.

“These exciting new intelligent systems need to be billed, and they need to be monetized.”

In this Technology Reseller News podcast recorded at Alianza Navigate 2026, Mark Loveys, CEO of Datagate, discusses how AI is creating new revenue opportunities for telecom service providers—and how billing needs to evolve with it.

Datagate is a telecom billing platform built for MSPs, CSPs and other service providers that resell communications services. The platform integrates with systems including ConnectWise, Halo, Autotask, QuickBooks and Xero, helping providers manage telecom pricing, usage and billing.

Loveys says he is seeing service providers around the world move rapidly into AI-powered services, particularly intelligent voice agents and other communications applications.

“What’s surprised me is the speed at which this is being adopted,” Loveys says.

Many of these services start with voice but quickly move beyond simple call handling. AI agents can learn about the business, interact with customers and make decisions about how calls should be processed.

That creates a new challenge: how do service providers price and bill for these services?

Datagate is applying its existing usage-based billing expertise to AI, allowing providers to translate AI consumption, time and resources into billable services.

Loveys is also enthusiastic about Alianza’s new Crux platform, which is designed to help service providers orchestrate data and deploy AI services more easily.

“Products like Crux are making AI accessible and saleable,” Loveys says.

Datagate plans to work alongside Alianza to help partners monetize those new services, while also supporting requirements around authentication, trust and data orchestration.

For MSPs and channel partners, Loveys says the opportunity is clear: AI is becoming another layer of communications services that can be packaged, billed and sold to customers.

Visit Datagate-i.com to learn more.

“We’re living in the agentic age of voice.”

In this Technology Reseller News podcast, Jeff Pulver of the vCon Foundation discusses the upcoming fall VON+ events in Atlanta and why he believes voice is entering a new renaissance driven by AI, identity and trusted conversations.

The three-day program begins October 13 with two parallel events: the 2026 vCon Summit and Voice AI Live. The vCon Summit will focus on virtualized conversations, implementations and emerging standards, while Voice AI Live will feature demonstrations from voice AI platforms.

The following two days will bring together communications veterans, AI startups, network operators and other industry leaders for VON+, focused on the future of voice and conversations.

Pulver argues that the industry must move beyond least-cost routing toward what he calls “purple routing”—prioritizing low latency, high-quality audio, security, identity and trusted paths rather than simply choosing the cheapest route.

“In the age of AI, what matters is the lowest-latency signal, the most secure known route, high-quality voice and identity,” Pulver says.

vCon as the conversation record

Pulver also sees vCon becoming a foundational component of AI-era communications.

A vCon can capture not only a voice call but also the broader conversation across channels—text, messaging, transcripts, documents and other interactions—and preserve the associated metadata and context.

“vCons can turn conversations into an asset,” Pulver says.

That capability can support compliance, portability and AI memory while helping organizations avoid locking conversation history into individual communications platforms.

Pulver also points to future use cases involving agent-to-agent communications and capturing the reasoning and actions of agentic AI systems.

The larger opportunity, he says, is for communications companies to rethink what voice becomes when AI is built into the experience rather than simply layered onto legacy telecom.

“We need to be thinking for the future today,” Pulver says. “If we don’t, somebody new is going to come in and take the revenue.”

The VON+ fall events take place October 13–15 in Sandy Springs, Atlanta.

Visit Pulver.com, VONevolution.com or TheVConFoundation.com to learn more.

“Software can’t fake physics.”

In this Technology Reseller News podcast recorded at Alianza Navigate 2026, James Lee, CEO of Inlayer, discusses how the company is evolving beyond Phonism and building a new trust layer for communications in an era of AI-driven fraud.

Inlayer owns Phonism, known for SIP device management and security. Lee says the company is now expanding into compliance automation, helping service providers address requirements such as KYC and E911 while creating new verified communication services.

The core idea is simple: prove that a real human is present before a sensitive communication begins.

Inlayer is developing patented “tap-to-prove” endpoints that work similarly to tap-to-pay. A user physically taps an unlocked phone against a card, sticker or other assigned endpoint, creating cryptographic proof of presence.

“That physical act adds another form of human-factor authentication,” Lee says. “Software can’t fake physics.”

The system can also collect identity and, with consent, location information before creating a trust token that can be passed to the communications provider.

Lee says the need is growing rapidly as AI makes synthetic voice, deepfake video and automated fraud easier and cheaper to produce at scale.

Rather than trying to detect fraud after it occurs, Inlayer wants service providers to block unverified traffic before a call, message or online session begins.

That creates a potential new revenue opportunity for UCaaS, CCaaS, CPaaS and voice providers by allowing them to offer premium verified-human communications.

The company is also building what Lee calls a broader “trust stack,” combining verified presence, identity, consent and immutable records based on vCon standards.

Those records could include verified participants, recordings, transcripts, documents, votes and other elements of a communication that may later need to be audited or defended in court.

Inlayer is currently looking for development partners, communications providers and enterprises interested in testing the technology and helping bring verified-human communications to market.

Visit Inlayer.com to learn more.