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ABA on Tap is proud to spend more time with Stephen and April Smith:
It's a pod swap! Please go to the ABA Business Leaders podcast to continue listening to this conversation.
If you’ve ever watched a great BCBA become a burnt-out owner running on payroll panic, this conversation will feel uncomfortably familiar. Mike and Dan pod swap with Steven and April Smith from 3Pie Squared to get brutally practical about what actually keeps an ABA company ethical and sustainable when real-world pressure hits. The get into the nitty gritty regarding payor rules, credentialing delays, overhead, turnover, and the constant temptation to choose “easier” over “right.”
We talk through Steven’s new book on building an ABA business and why he leans on questions, not cookie-cutter steps. The core idea is simple and hard: write down your vision, values, and red lines early, then use them to make decisions when the ecosystem tries to dictate your clinical work. That includes saying no to bad rates, resisting session models that drift toward daycare economics, and refusing shortcuts that sacrifice training, supervision, or compliance for short-term profit.
We also dig into the true cost of RBT turnover, why undertraining becomes a safety issue, and how leaders can avoid recreating the same company culture they tried to leave. Finally, Steven and April share what they’re building next: a new all-in-one practice management software with waitlist management, parent portal, data collection, claims submission, telehealth, team messaging, and an AI session note checker designed to teach, not ghostwrite.
Subscribe, share this with an ABA owner who needs guardrails, and leave a review with the one “non-negotiable” you refuse to compromise on.
For Part 2, go to:
https://podcasts.apple.com/us/podcast/aba-business-leaders/id1574542939
https://open.spotify.com/show/3JNNWZfF5p37XVwAH6coWO?si=7eabf9f34fc642b3
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