Abhishek Jha, co-founder and CEO of Kiwi AI, talks about the transformative potential of AI in automating knowledge work. We discuss the concept of outcome-based automation, the challenges of AI adoption, and the importance of user-centric design in AI solutions. Abhishek emphasizes the need for organizations to adapt their expectations and processes to fully leverage AI capabilities, while also highlighting the importance of human skills in interacting with AI agents.