ACA Cast

On the latest episode of ACA Cast, ACA International’s Director of Education Kelli Krueger and Nags Odedra, client partner at FICO, discuss the ins and outs of making sure your collection system is future proof. 

On a new episode of ACA Cast, Kirby Miller, sales director for Interactions, discusses conversation AI with ACA International’s Director of Education Kelli Krueger. 

On a new episode of ACA Cast, Solutions by Text Vice President of Compliance and Risk Management Amanda Payton provides a roadmap for texting in a discussion with ACA Director of Education Kelli Krueger.

On a new episode of ACA Cast, Matt Maloney of FFAM360 Alliance Group of Companies and Shantanu Gangal, CEO and founder of Prodigal, dive into artificial intelligence and call flows in a discussion with ACA Director of Education Kelli Krueger. 

Tune in to this comprehensive episode of ACA Cast for a recap of the Federal Communications Commission's requirements to implement the TRACED Act as well as its impact on the accounts receivable management industry in the year ahead with Leah Dempsey, ACA's vice president and senior counsel of federal advocacy, and Mark Brennan, partner at Hogan Lovells in Washington, D.C. 

On a new episode of ACA Cast, Balch & Bingham attorneys Jason Tompkins and Jonathan Hoffman dive into pending cases likely to impact the accounts receivable management industry in a discussion with ACA Director of Education Kelli Krueger.

ACA Director of Education Kelli Krueger talks with Applied Innovation Inc. Vice President of Business Development Harry Strausser III about the evolution of technology in the industry. 

ACA’s Corporate Counsel Colin Winkler recently talked with Actuate Law Corporate Counsel Lauren Valenzuela to get insights on how her company is tackling compliance planning with the Consumer Financial Protection Bureau’s final debt collection rule. 

There is a paradigm shift to texting agents on the horizon for the accounts receivable management (ARM) industry, Mike Cantrell, president of Solutions by Text, explains in an interview with ACA International’s Director of Education Kelli Krueger.

With that shift comes training and determining what text messaging programs best serve clients and consumers. One thing is clear, in the evolution of technology, change is consistent. 

Tune in to this episode for an interactive and informative discussion on the evolution of text messaging, how ARM professionals can understand regulations on text communications, fitting text messaging into other communication channels at your agency, two-way text messaging with consumers, and much more. 

It’s a brand-new world in terms of data privacy, according to June Coleman, managing attorney at the California office of Messer Strickler Ltd., on this new episode of ACA Cast focused on compliance with the California Consumer Privacy Act (CCPA). 

Coleman is joined by ACA International Corporate Counsel Colin Winkler and Cliff Berg, president of Governmental Advocates and legislative advocate for the California Association of Collectors Inc., for a comprehensive discussion on the landmark data privacy law that took effect on Jan. 1, 2020.