ACA Cast

This highly-informative episode of ACA Cast features Michael Lamm, the managing partner at Corporate Advisory Solutions, who discusses “Tech Transformation” and how leaders need to be focused on the ways these transformations will impact their businesses and the industry overall. Lamm encourages listeners to anticipate shifts in communications by understanding consumers, engaging in ongoing education opportunities and networking with professionals. 

In this episode of ACA Cast, Scott Weltman, managing shareholder at Weltman, Weinberg & Reis, recounts his experience testifying before the House Financial Services Committee about the lawsuit filed against his firm by the Consumer Financial Protection Bureau. ACA International CEO Mark Neeb interviews Scott Weltman, and his father, Bob Weltman, senior shareholder at the firm, in this riveting episode of ACA Cast.  

So, what exactly are your rights when a debt collector contacts you? Jessica Hearn, CFO/Compliance Director of Universal Fidelity, LP, provides consumer tips for responding to a debt collection call, and offers a brief explanation about important guidelines specified under the Fair Debt Collection Practices Act.

In this episode of ACA Cast, Kim Coghill interviews industry veteran Harry Strausser III about topics slated for discussion in educational sessions at Spring Forum & Expo March 13-15 in Las Vegas. Strausser, one of the industry’s most experience educators, serves as ACA’s director of education and membership development. In this role, he has led the way in directing and organizing this important event. 

ARM industry veterans Mike Ginsberg, president and CEO of Kaulkin Ginsberg, and Randy Kamm, founder and principal of Collection Quotient Consulting, are featured speakers in this episode of ACA Cast, which focuses on working with the federal government to secure debt collection contracts. As part of this discussion, Ginsberg and Kamm share important intelligence related to the federal government’s “request for proposals” process and how businesses – especially small businesses—can improve their chances of winning a contract.

Anne Rosso May, managing editor of Collector magazine, talks with ACA International members Debra Ciskey, compliance officer for Wakefield and Associates, and Christian Lehr, chief operating officer for Healthcare Collections, about how they use “gamification” products to train their employees.

In this episode of ACA Cast, Leah Dempsey, ACA’s vice president and senior counsel of federal advocacy, leads a discussion about the CFPB’s highly-anticipated rulemaking related to the Fair Debt Collection Practices Act of 1977. Dempsey’s guests are former ACA International Board President Leslie Bender, IFCCE, the chief strategy officer and general counsel with BCA Financial Services in Miami, and Stefanie Jackman, a partner with Ballard Spahr. 

In the first episode, Michael Lamm, managing partner at Corporate Advisory Solutions LLC, discusses creating a positive, transparent work environment that inspires employees to achieve greatness.

On this episode of ACA Cast, Cortney Fleming, the chief personnel officer at Wilber and Associates, and Harry Strausser III, a well-known industry veteran who currently serves as ACA’s education and membership development director, discuss personnel-related issues including unique ways of finding top talent beyond posting an online advertisement.

The Bureau of Consumer Financial Protection has a new leader with a five-year contract! Kathy Kraninger – the recently confirmed BCFP director – is expected to face many tough decisions in the next few years, including some that could impact your ability to effectively operate an accounts receivable management industry company.

In episode seven of ACA Cast, industry veteran Jay Gonsalves moderates an informative discussion about the new leadership with ARM experts Lauren Valenzuela, compliance counsel at Performant Recovery Inc., and Anthony DiResta, partner with Holland and Knight. Gonsalves, IFCCE, MCE, president of Action Collection Agencies Inc., in Middleboro, Mass., also serves as chairman of ACA International’s federal affairs committee and is a former ACA president and board member.