When operations are under pressure, managing customer expectations becomes just as important as solving the problem itself. 

Join Vince Enright, CGO at Sentinel, and James Silberstein, Head of Commercial at Trivest, as they discuss communication, trust, and what separates service providers that customers trust from those they simply use.

In our debut episode, we dive into a critical, but often overlooked, aspect of facility operations: the difference between reactive fixes and proactive door and dock management. 

Joined by Daniel Hadcock, VP of Sales at Hörmann North America, our Chief Growth Officer, Vince Enright, unpacks why so many facilities wait for failures before taking action, and the real cost of that mindset.