In this episode of Customer Success Talks, we have our good friend Thomas Voigt, Founder of The CS Academy, to explore how frameworks can transform the way Customer Success Managers operate.Thomas introduces the ACE Framework — Activating Value, Cultivating Relationships, and Expanding Revenue — a simple yet powerful structure that helps teams deliver measurable impact across the customer journey.Together, we unpack what it really means to activate value during onboarding, build and maintain strong customer relationships, and identify opportunities to expand revenue through collaboration and trust.What you’ll learn:- Why frameworks bring structure and clarity to Customer Success- How to activate value early in the customer journey- Practical ways to cultivate relationships that drive retention- The power of being human — and making your customers smileFor more information about the A.C.E framework and Thomas's services, visit his website:https://www.thecsacademy.net/frameworkIt is not the first time we talk about framework; take a look at Andrea Rijna's episode, where she covers the S.P.I.C.E method.https://open.spotify.com/episode/32GybVTI5YPagqFycfA1ml?si=lJHRxqKfSUqub-Cj0chXcQ https://www.youtube.com/watch?v=l74HK8xHMM8Connect with Us:Thomas Voigt - https://www.linkedin.com/in/thomas-voigt/Bayron Toruno - https://www.linkedin.com/in/bayron-toru%C3%B1o-solano-3a9408113/Follow us on:Instagram - https://www.instagram.com/cstalkspodcast/Tik-Tok @customer.success6Explore Our Podcast Website - https://cstalkspodcast.com/If you’re a Customer Success Manager, Team Lead, or CS enthusiast looking for practical strategies and a more human approach to success, this episode is for you.Subscribe for more conversations that help you level up your Customer Success game!#CustomerSuccess #ACEFramework #CustomerEngagement #RetentionStrategies #Onboarding #CSM #CustomerSuccessManagement