What does it take to achieve world class results? How does one take the leap from being ordinary to becoming extraordinary? These are the questions that Jared Orton explores with today’s guest, David Jones, an instructor, consultant, and executive coach with McClaskey Excellence Institute. David talks briefly about the prestigious Baldrige Awards and how its criteria can be used as a guide to strive for excellence in business. He also explains how striving for excellence is a matter of understanding customers’ key requirements and getting the right people on board and fine-tuning processes to deliver on those all the time. Tune in to this exciting episode and learn how excellent companies seem to have it easy and yet achieve immense gains at the same time.

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