The BFSI sector forms the bedrock of every country’s economy and it needs to be insulated from this mayhem caused by COVID-19. Digital transformation and personalization have become critical insulating layers for BFSI brands, helping them pursue a digital-led recovery.

To learn how the insurance sector is responding to this challenge, we caught up with a noted industry leader in Karin Zulkarnaen, Chief Marketing Officer at Allianz, Indonesia. 

Allianz Group is one of the world's leading insurers and asset managers with more than 100 million retail and corporate customers in more than 70 countries.

Allianz started its operations in Indonesia with a representative office in 1981. In 1989, Allianz established PT Asuransi Allianz Utama Indonesia, a general insurance company. Furthermore, Allianz entered the Indonesian life and health insurance market, as well as pension funds by opening PT Asuransi Allianz Life Indonesia in 1996. In 2006, Allianz Utama and Allianz Life started sharia insurance business.

Supported by more than 1,300 employees and a network of more than 30,000 sales professionals as well as bank partners and other distribution channels, today, Allianz in Indonesia is one of the leading insurance groups in the market trusted to protect more than 9 million insured.

Karin highlights the following:

Tune in to understand how a global leader like Allianz is using predictive analytics and data science to deliver exceptional customer experiences in the insurance sector.