Today we are joined with Ziv Peled, Chief Customer Officer at Appsflyer which is a SaaS mobile marketing analytics and attribution platform. In the episode, Ziv discusses the evolution of their customer success programme scaling from a customer-facing team of 10 to 380 people.

Key takeaways:

• Building a three-pillar customer data infrastructure to gain more visibility into customer relations.

Tune in to the episode to get more insights into a unicorn journey of customer success where there is a whole training university for customer-facing talents, that builds the right mindset of putting customers at the centre of everything.

Today’s episode features Ena Mandic Head of Customer Success at Lemlist , the #1 sales automation platform for cold outreach that helps businesses scale their outbound prospecting, in just three years they have grown from 0 - $10M in ARR. 

In this episode, She dives deep into how she is inducing top talent into her team at Lemlist by applying unique experiences like asking them questions to get to know the team members more and inviting them to live with her for the first 15 days of operations. We also discussed, how important it is to hire people for work ethics and grinding mindset rather than just talent or skillset and getting a longer-term view on people before making a decision.

Join our email list to get notified of weekly CS learnings, new podcast episodes, and actionable insights right into your inbox: https://hyperengage.io 

Today on the show we have Erika Villarreal , Senior Customer Success Manager at Condeco , a b2b SaaS helping customers like Nestle, Comcast, and Cricket Australia with workspace scheduling.

In this episode, Erika talks about how she transitioned from the financial industry and shared her passion for living and breathing with customers which led her to step into a customer success role. We also discussed what are the key roadblocks CSMs face while taking information from the sales and product team to stay on top of customer data in order to build meaningful engagements to drive potential results.

Join our email list to get notified of weekly CS learnings, new podcast episodes, and actionable insights right into your inbox: https://hyperengage.io 

Customer success is a term that has been gaining momentum in recent years, and for a good reason. In this episode, Adil Saleh talks to Giovanni Lepori about his experience working as head of Customer Success at Hunter.io.

Please tune in to the podcast to know Giovanni’s views regarding the importance of customer success in companies worldwide and what tools allow managers like himself to run operations more effectively or efficiently. He talks about his journey of transforming customer support into customer success at Hunter in the past six years and about the customer success model being used at the company.

He enlightened us with many valuable insights regarding the topic; a major thing that was discussed was the proactive nature of customer success and how it should always be prioritized. He talked about using modern analytic tools to pull out data and maintain databases to facilitate the customers in the best way possible as their goal is to use simple and intuitive tools that increase efficiency.Join our email list to get notified of weekly CS learnings, new podcast episodes, and actionable insights right into your inbox: https://hyperengage.io/

Emily Garza is the VP of Customer Success at proton.ai, a sales enablement and CRM platform for the wholesale distributor market. In this episode, we will dive deep into what motivates customer success individuals to build meaningful relationships with their customers, which enables higher revenue retention, and why having greater visibility into customer goals is essential for CS ops. Join our email list to get notified of weekly CS learnings, new podcast episodes, and actionable insights right into your inbox: https://hyperengage.io/