Ariana Kitty, Operations Manager for Northwest Central Dispatch System (NWCDS), and Robin Chamberlain, QA independent contractor with PDC, discuss the skill of active listening, including what you can do to improve it and why it’s so crucial. 

For Your Information: 

Effects of NG911 on dispatcher health: https://www.aedrjournal.org/next-generation-9-1-1-media-your-telecommunicators-mental-health  

NWCDS website: https://www.nwcds.org/  

Mehrabian’s Communication Model: https://worldofwork.io/2019/07/mehrabians-7-38-55-communication-model/