S1E3: Russell Kern built and sold one of the most respected CRM agencies in the country, taking it to over 400 people inside of Omnicom while turning broken marketing programs into record-breaking growth for brands like Amex and AT&T. In this episode, he reveals the overlooked client behaviors that make or break ad agency performance. If you’re a brand stuck in the $10–$100M rut, tune in to learn how to get your agency to deliver their best work, consistently. Video, show notes, and more at hellovulgar.com/fix-ad-agency-performance.