Summary

In this episode of the parking industry podcast, host Leigh Thomas introduces guests Paul Nasso and Clyde Wilson, who share their experiences and insights into the evolving landscape of the parking industry. They discuss the importance of adapting to new technologies, understanding client needs, and maintaining a focus on service. The conversation highlights the leadership at Parking Concepts, Inc. (PCI) and the company's commitment to innovation while staying true to its core values. The guests reflect on their personal journeys within the industry and the significance of collaboration and communication in achieving success. In this conversation, Paul Gnasso discusses the evolution of the parking industry, particularly in response to the challenges posed by COVID-19. He highlights innovative credentialing solutions, the industry's adaptability during the pandemic, and the ongoing changes in office space utilization. The discussion also touches on the shifting professional standards in the workplace and the importance of effectively communicating the value of parking management to clients. In this engaging conversation, Paul Gnasso and Clyde discuss the evolving landscape of the parking industry, emphasizing the importance of teamwork, adapting to new technologies, and the significance of customer service. They explore the challenges posed by credit card partnerships, the need for auditing practices, and the excitement surrounding future innovations in the industry. Their insights reflect a deep commitment to enhancing the parking experience while navigating the complexities of modern business.

Takeaways

The parking industry is transforming due to technology.

Understanding client needs is crucial for effective solutions.

Collaboration and communication drive success in the sector.

Flexibility and innovation are vital for adapting to market changes.

Building long-term relationships and trust is essential in business.

Innovative credentialing includes QR codes and phone numbers.

The industry adapted well during COVID-19, maintaining relationships.

Professional attire has become more casual post-pandemic.

Technology presents both challenges and opportunities in parking.

The future of parking is exciting, with potential for innovation.

Chapters

00:00 Introduction to the Parking Industry Podcast

01:23 Meet the Guests: Paul Nasso and Clyde Wilson

06:27 The Evolution of PCI and Its Leadership

10:52 Adapting to Technology in the Parking Industry

14:54 Understanding Client Needs in Parking Solutions

19:58 Service in the Parking Industry: A Changing Landscape

25:14 Innovative Credentialing Solutions

27:56 Adapting to COVID-19 in the Parking Industry

35:08 The Evolution of Office Space Post-Pandemic

40:00 Shifting Professional Standards in the Workplace

44:57 Understanding the Value of Parking Management

49:11 The Magic of Teamwork in the Industry

50:21 Evolving Revenue Models and Auditing Practices

51:58 Adapting to New Technologies and Challenges

55:30 Navigating Credit Card Partnerships and Fees

57:03 Taking a Stand in the Parking Industry

01:01:01 Excitement for the Future of Parking

01:06:01 The Importance of Service in Parking Solutions