What an episode, what a woman. We hear how Sidney Madison Prescott has forged an incredibly successful career in driving and embedding an automation first mindset at companies like Spotify and BNY Melon. She shares her insights on why starting small can increase your chances of success and what factors can derail the ability to scale.

We hear about the imminent release of her latest co-authored book "Robotic Process Automation using UiPath StudioX - A Citizen Developers Guide to Hyperautomation" and how she is shaping the Citizen Developer strategy at Spotify. This is one episode you do not want to miss.

What an episode. What a true transformation story.

What an honour to have Luke Kelly, Director of DKG Insurance Brokers, join us to discuss how they embraced intelligent automation just before the initial COVID lockdown in April. We hear how they spearheaded this automation initiative to streamline their debtors, quotes and claims processes that enabled this forward thinking insurance broker to not only survive in 2020 but to thrive beyond what they thought was possible.

The Microsoft Power Platform is an exciting place to be and we were thrilled to have Andrew Coates, Senior Software Engineer and all round Automation Evangelist, from Microsoft Australia give listeners an insight into how people are using the Power Platform to solve real world business challenges today.

Shaun and Coatsey cover all of the bases of the platform and discuss things like Power Apps, Power Automate, AI Builder and of course Power Virtual Agents. What a great episode for our listeners.

What an episode. We speak to Kris Watt, Innovation and Automation Manager at RACQ, who tells us about how they are transforming their call centre operations with intelligent automation. We hear how they are driving adoption of unattended automation in their contact centres and how the culture of experimentation has led to the great achievements that Kris has been part of throughout their automation journey.

Absolutely thrilled to have Ruth Santangelo - Associate Director - Digital, Service and Automation at Optus join us on the show to discuss how she is leading the charge at Optus with RPA adoption. Hear how the bots get integrated as part of the team and some innovative ideas on how to get everyone involved in the RPA journey from the beginning.

Fantastic episode with Luke Kelly the Global Services Director at UiPath. We talk about how to evangelise automation, scale up your automation strategy and importantly how to measure and define what ROI looks like. We get insight into the latest and greatest UiPath platform releases including the new ideation platform, Automation Hub, which allows you to take automation ideas into implementation. We talk about Studio X and how citizen developers are driving the robot for every person agenda and a whole bunch more.

Sypht CEO Warren Billington joins Shaun for a fascinating discussion around AI as a service for data capture. They talk all things "dark data", summarise the 2020 ANZ Digital Transformation Survey Results and listeners get to hear about the latest Sypht platform roadmap.

Jason Trent leads the Cloud effort at K2 and we were fortunate to have Jason give us a deep dive into the latest platform release - K2 Nexus. The new platform combines K2's industry-leading process automation with an open, modern cloud integration service to remove the cost and complexity of building point-to-point integrations. But it's far more than a rebranding and listeners get to hear about some of the significant expansions to the platform, the plans ahead for a new solutions marketplace and there was even time to chat about intelligent case management.

We speak with Pavel Gimelberg, an Intelligent Automation and Agile Evangelist who is well known in the automation community in APAC. Shaun and Pavel share their predictions on Intelligent chatbot trends for 2020 and beyond, conversational AI and they share examples of how they are seeing businesses adapt to COVID-19 and prepare for business continuity in the future with process automation.

Absolutely thrilled to have John Pickering as our special guest on this episode. John is a partner at Deloitte Australia focused on Intelligent & Cognitive Automation and Analytics. We chat about the key findings from the latest Forrester report "COVID-19 Just Made Automation A Boardroom Imperative" and talk about some of the incredible innovations that have been born out of necessity in response to COVID-19 and how Intelligent Automation is helping organisations survive and thrive in the new normal.