Incivility and other forms of workplace aggression can have detrimental effects on individuals, teams, organizations, and patient safety. Evidence-based strategies are needed to prepare nursing students and all members of the health care team to address acts of incivility that threaten patient safety. Cognitive rehearsal is an evidence-based, behavioral technique where learners practice addressing incivility in a non-threatening environment with a skilled facilitator. In this thought-provoking podcast, Dr. Cynthia Clark describes cognitive rehearsal, evidence-based scripting, deliberate practice, and debriefing to address uncivil encounters that threaten co-worker and patient safety. Dr. Cynthia Clark, is Founder of Civility Matters® and author of Creating and Sustaining Civility in Nursing Education.