In this episode:

• Hourly vs component pay
• desk vs field
• James’s first hurricane deployment and how he ended up working in the help room
• performance cuts/quitter claims
• ALE and mandatory evacuations
• how to pass the State Farm certification exam
• never wear shorts into a cat office
• the chaos and confusion of a cat deployment - even in 2020
• adjuster teams including husband and wife teams
• how many claims a day does an experienced adjuster do
• a roofer threatens to take a swing at Matt
• what in the world is a single interest policy..  
• and “what’s brown and sticky?”

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