Matt and Jeremy from Adjuster University sit down for a LONG chat about why adjusters should run their careers like businesses

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0:00 Intro

3:30 Running your claims career like a business

3:51 What is E&O and how to get it (:48)

12:37 Outsourcing and adjuster teams

18:02 Why you need as many adjuster licenses as possible and where to get them (1:24)

19:24 Here's what can happen when your first claims are on a big catastrophe deployment   

28:33 The best adjusting school on EARTH (1:15)

30:49 Lack of Xactimate knowledge is biggest success bottleneck for new adjusters. Here's how to get good at Xactimate

34:19 Claims workflow vs proficiency in Xactimate - should you get Xactimate Certified?

36:04 How to maximize your deployments and how to get the most claims

40:50 What happens when you get files taken away and why you should fight to keep your files

41:34 Real health insurance for adjusters (:54)

43:56 What is being "overscoped" and why you should avoid it at all costs

49:37"Honor the absent" How to get good customer reviews and why it's important

53:56 Advanced adjuster training taught by Matt (1:02)

54:59 Learn how important customer service and relationship building with firms and carriers.

1:01:35 Mileage, fee schedule, and reciprocity (not the licensing kind) and how to make yourself indispensable.

1:03:48 Learn how to get started as a claims professional and claim your life (:38)

1:10:16 Career arc: how to specialize and grow your career and burnout

1:15:22 How many claims can experienced adjusters REALLY do in a day? The why and how of maximum efficiency

1:20:15 All about photos: labeling apps, workflow, keyboard shortcuts, how many photos is too few or too many, and the importance of photo order

1:27:52 Inspection process and scoping order.

1:29:47 Overwrites, underwrites, and missed damage.

1:32:56 Why you should ALWAYS strive for an agreed/negotiated scope and pricing and how to do it.

1:35:08 All about Jeremy and Adjuster University

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